ServiceNow Business Analyst

Position: ServiceNow Business Analyst

Location: Remote

Clearance: Active Secret or Interim Secret

Client: SUBMEPP

Education: Bachelors Degree in IT

Job Description:

ServiceNow Business Analyst: The contractor shall provide specific ITSM process support, such as Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, and Knowledge Management. Work closely with functional teams to lead technical solution design sessions for assigned ServiceNow applications. Additionally, will develop use cases, process diagrams, and requirements documentation using stories and scrum tasks in ServiceNow. At minimum, the contractor shall be required to perform the following tasks:

Work with SUBMEPP users, customers, and stakeholders to identify needs and gather detailed requirements for technology solutions. Perform business and system analysis, and user requirements development.

• Analyze existing processes, identify gaps, and recommend improvements.
• Evaluate different technology and development options (such as software, systems, or tools) and perform cost-benefit analyses. Assess how potential solutions align with customer goals and recommend the most suitable ones.
• Coordinate with other government and contractor teams on all development initiatives and frameworks to determine best-fit product solutions, including Power Platform, ServiceNow, Data Analytics, and/or conventional custom application development, to include solutions that utilize more than one platform.
• Serve as liaison between ServiceNow Development teams, SUBMEPP IT development team, customers, and management. Translate technical findings into practical solutions that address business needs and challenges.
• Coordinate with Development and System Administrator teams on all Citizen Development processes and frameworks.
• Review and evaluate SUBMEPP ServiceNow processes and procedures annually to ensure they are effective, achieving the desired results, and aligning with vendor best practices. Provide draft changes to SUBMEPP management that include actionable recommendations for process and procedure improvements.
• Monitor existing business processes, identify areas for improvement, and create strategies to optimize efficiency. To include the latest process developments and advancements in ServiceNow Platform solutions.
• Lead creation of a detailed Design Package for each PDSR. Provide updated system documentation, development plans, functional release notes, user manual updates, Window Flow diagrams, Window, Interface and/or report specifications, diagrams, interface specifications, use cases, and help articles.
• Monitor all SUBMEPP development efforts to identify changes in processes, technology, solutions, integrations, and architecture that may impact existing or in-development solutions. Generate business and system analyses, identify gaps, and generate requirements to preserve current and in-development functions.
• Create, and execute, testing processes and requirements the ensure products meet customer needs, and validate compliance with DISA STIGs, DOD, and SUBMEPP policies and standards.
• Initiate and establish regular communications with key stakeholders. Ensure transparency in the communication of sprint statuses, challenges, scope changes, and team capacities.
• Generate new and maintain current existing system/application documentation: Software Release Notes, Server Documents, User's Manuals updates, Interface and/or report Specifications, diagrams, Use Cases, and help articles for each build.