Medical Record Retrieval Specialist (temp/hourly)

Are you interested in helping cancer patients and their access to NCI level cancer care, while still having schedule flexibility? The Holden Comprehensive Cancer Center is seeking to hire temporary/hourlyMedical Record Retrieval Specialists to meet this aim. We offer flexible hours between 7:00am-5:00pm Monday - Friday and can offer 15-35 hours per week at a rate of $22/hour.

JobDetails

As a Medical Record Retrieval Specialist for Holden Comprehensive Cancer Center, you will play a crucial role in helping patients access the care they need. In order to schedule a patient's first appointment and ensure an effective treatment plan can be developed in advance, external records need to be obtained and compiled. Your primary responsibility will be to ensure that all necessary records are received prior to the patient's first appointment. This will include, but is not limited to, reviewing external referrals, contacting both internal and external providers, and serving as a liaison between the patient and the clinic.

The Medical Record Retrieval Specialist anticipates the needs of the patient and serves as a patient advocate. The Referral Specialist uses independent judgement in determining how to assist patient requests. Upholds the department's best practices, quality, and professionalism standards and policies. Serves as a mentor, coach, role model, and service excellence ambassador for staff, co-workers, patients, and visitors. May complete special projects for the department. They may attend clinic or department meetings to serve as a referral scheduling content expert. May perform other duties as assigned.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

* Will oversee communication with Clinic/Department to minimize delays in the referral process, including managing and monitoring triage/clinic approval hand-offs and ensuring appropriate medical records are requested and received.

* Ensure the right appointment prerequisites are completed and obtained. Gather all records of previous testing for new patient appointment by contacting referring provider's office for referral form/notes/imaging and other records needed for triage.

* Act as a liaison between patients and internal and external healthcare providersto facilitate smooth and effective communication.

* Will include making outbound calls for records and monitoring the referral WQ and patient charts for records received.

* Maintain detailed and accurate records of all activities including patient information, status, and necessary follow-up actions within the referral

* Provide exceptional customer service to external providers and patients.

* Assist patients with their cancer specific needs, answer questions, and address concerns.

* Work collaboratively with a multidisciplinary team.

* Regularly attend departmental staff meetings.

* Serve as intermediary between patients and nursing personnel concerning scheduling status, coordinating necessary testing, and assessing medical needs.

* Communicate records retrieval delays that may impact future scheduling with staff/supervisors.

* Collaborate with peers and co-workers to enhance the delivery of health care.

* Provide feedback to management on means to achieve goals and resolve service issues.

* Contribute ideas and seek ways to improve assigned processes.

* Serve as mentor, role model, and service excellence ambassador for staff, co-workers, patients, and visitors.

* Ensure all processes comply with UI Health Care regulations and policies.

* May perform other duties as assigned.

1. A bachelor's degree or an equivalent combination of education and experience.6 months

2. 1 year administrative experience.

3. Excellent written and verbal communication skills.

4. Proficiency with Microsoft Office products.

5. Strong organizational and multitasking abilities.

6. Strong critical thinking skills and ability to problem-solve.

7. Ability to work collaboratively in a team-oriented environment while managing own work autonomously.

DESIRABLE QUALIFICATIONS

1. 6 months - 1 year records retrieval experience.

2. 6 months - 1 year clinical scheduling experience.

3. 6 months - 1 year of customer service experience.

4. Knowledge of medical terminology, particularly as it relates to oncology.

5. Experience with hospital operations and/or Ambulatory Clinic operations.

6. Experience with the Epic System or other EMR.