Technical Analyst Application Owner - PharmBio

About the Role: We are looking for a hands-on Technical Analyst to join our PharmBio team. In this role, you will support our manufacturing, quality, and labeling systems through application implementation, configuration, analysis, patches, upgrades, and testing. You will have the opportunity to shape our future technology roadmap and participate in the selection of new software packages. This position is perfect for someone eager to leverage and expand their skill set by working on multiple applications that are slated for replacement in the coming years.

This position will be located at ourfacility in Elkton, Maryland, with the possibility of a hybrid remote work arrangement, depending upon the responsibilities of the role and business needs.

Pay and Benefits:

• $80,000 - $140,000 per year
• Factors considered in extending an offer within this pay range include (but not limited to) education, experience, knowledge, skills, and abilities.
• Medical, Dental and Vision benefits effective on Day 1 of employment! We offer a comprehensive total rewards package, including competitive benefits. More details are available at www.gore.com/careers/benefits

Responsibilities:

• Serve as the IT Application Owner for one or more applications in Gore PharmBio's application portfolio, including, but not limited to our Manufacturing Execution System (MES) and Quality Management System (QMS)
• Ensure the performance, lifecycle planning, compliance, and security of these applications, and that the respective functional/administrative teams document and maintain application records
• Perform application administration activities to support and maintain the application(s)
• Become a subject matter expert for the owned and supported applications, with a comprehensive understanding of their architecture,data protection and disaster recoveryprocesses, procedures, contracts,andsupport arrangements
• Provide Tier 2 and 3 support for the owned and supported applications, including escalation to vendor support as necessary
• Act as a representative ofone or moreapplications, partnering with the business and IT stakeholders to coordinate the necessary IT services to ensure effective engagement between the business process and IT
• For qualified or validated applications serving regulated business functions, partner with the Software Quality team to create and maintain the necessary documentation and testing processes to keep the application in a qualified/validated state
• Follow relevant IT processes (e.g. SDLC, ITIL) and develop and maintain technical documentation including specifications, test documents and scripts
• Participate in Enterprise Architecture process by understanding, following, and contributing to the selection process for hardware and software packages
• Own or support any major application changes or upgrades through the entire upgrade process, including new software & hardware installations/upgrades, necessary quality work, and the change processes in ServiceNow
• Maintain the ServiceNow artifacts for the owned applications, including the application CI, CI relationships, service catalog items, and standard change templates

Required Qualifications:

• Bachelors degree in computer science or computer information or similar
• Minimum of 5 years of experience supporting IT applications
• Minimum of 3 years hands on experience supporting MES (e.g.: Siemens TeamCenter, Camstar, Tulip) and/or PLM/QMS (e.g.: Oracle AgilePLM, Master Control, Sparta Sys)
• An understanding of various application architectures including client/server, web applications, database platforms, Software as a Service (SaaS)
• An understanding of how IT infrastructure components (servers, storage, networks, cloud, client application delivery) work together to support the foundational architecture of an IT application
• Experience supporting IT systems in a mature enterprise IT environment including the required IT Services Management components (Service Catalog, Change Management, Incident Management, Problem Management, etc.) and following IT processes (SDLC and ITIL)
• Experience working with customer stakeholders and providing excellent customer service in the context supporting customer-facing IT systems
• Experience working with IT vendors, maintaining vendor relationships, and working with vendor support organizations to meet customer needs
• Experience working with a diverse set of IT associates to leverage different skillsets in the support of an IT application (systems administrators, database administrators, data protection administrators, disaster recovery analysts, cloud engineers, client engineers, information security analyst, software quality analysts, etc.)
• Excellent verbal and written communication skills including the ability to write technical documentation and communicate technical information to non-technical audiences
• Ability to travel 5%

Desired Qualifications:

• Experience managing global operations
• Experience influencing new technology/platform business case and selection
• Understanding of manufacturing/shop floor systems, supply chain and quality systems in a regulated environment
• Familiarity with global data privacy and security regulations (e.g., GDPR, CCPA)

Hybrid Working Arrangements are permitted for Associates in the continental United States (US) and Canada, with appropriate approval and compliance with Gore's hybrid working policies, from the country in which they are employed.

What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for "profit-sharing". Learn more at gore.com/careers/benefits

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.

Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.

Gore requires all applicants to be eligible to work within the U.S. Gore generally will not sponsor visas unless otherwise noted on the position description.

Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact