Care Navigator

Spectraforce Technologies

United States, Texas, Houston

Mar 05, 2025

Title: Care Navigator

Duration: 07 Months

Location: Remote - TX

Shift: 8 am - 5 pm M-F

Hours of operation is 8-6:30 CST pm. We have 4 different shifts:

8:30-5, 9-5:30, 9:30-6, 10:-6:30

Lunch break: 1 hour during training, once assigned shift 30 minutes & 2 15-minute breaks

OT potential - can support other departments

Responsibilities: These positions work in a Call Center setting where the contractors are on a phone queue Day to Day responsibilities - Inbound call center, assist and educate Medicaid members on benefits and Services such as PCP Changes, ID Cards and Coordinate transportation and other services. Adherence - 90% or above Quality - 95% or above Health Plan Call Center Would be working with MSC Department and assisting in taking calls for our STAR+PLUS member. Team is to cover and answer calls that come in through call center. This is to cover the SCs who are out in LOA, FMLA and the openings we have open. Self-starters, eager to learn, great customer service
Internal/External Groups with which the Candidate will interface:

Education/Certification	High school Diploma or GED.	Preferred: BA in Social Work or Healthcare Mgmt, LVN, CNA, CMA, RT, Pharmacy Tech
Licensure	n/a	Preferred: CHW