Senior Administrative Professional

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve.By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees' work-life integration. Our hybrid model combines a mix of in-person at an AlixPartners office on Tuesday, Wednesday, and Thursday, with remote working options for Monday and Friday.

Are you a customer service minded individual who feels a sense of accomplishment when you can solve a problem which has a successful result? In this integral role on AlixPartners' Corporate Services team, you will directly support multiple consulting professionals. Responsibilities include coordinating deadlines, analyzing, and handling sensitive information, and playing a critical role in handling confidential information requests. Support will include making meeting arrangements, managing business and personal calendars, domestic and international travel booking, expenses, time entries, and case documents. Light travel is anticipated.

The Administrative Senior Professional role is a full-time position located in New York, NY. The role reports to the Administrative Team Lead. Paid relocation is not available for this position.

• Manage complex calendaring, prepare business travel itineraries, and process expense and time reports.
• Anticipate needs, prioritize responsibilities, handle calendar conflicts, and manage schedule changes. Track communication and stay on point with key discussions (internal and external).
• Be aware of ongoing projects/proposals and respective teams to help schedule meetings and steering committees.
• Create/edit/respond to correspondences, process invoices, draft engagement letters, and create presentation materials.
• Plan and execute client events - provide technical and logistical support, track RSVPs, and offer on-site administrative support. Some travel is expected for event implementation.
• Attend team and industry segment calls and annual team meetings. Take notes, follow up on tasks and due dates, and collaborate on industry initiatives, client retention, and pitch materials.
• Proactively manage client outreach for our top 10k contacts, identify meeting opportunities, and co-create the client relationship model. Map outreach back to CRM, track key actions, and execute follow-ups.
• Follow up on leads and build strong relationships with the EAs of key clients.
• Handle sensitive and urgent information from clients, exercise judgment in unique situations, and manage outstanding requests.
• Manage and update stakeholders' contact lists in the CRM.
• Coordinate effectively with both internal and external constituents and balance multiple priorities by considering risk, importance, urgency, and political impacts. Resolve potential problems quickly.
• Provide back-up support for other administrative team members.
• Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.

• High School diploma or equivalent required, college degree(s) preferred.
• Minimum of five (5) years of administrative assistance experience required; experience with a professional services firm highly preferred.
• Self-starter with exceptional written and verbal communication skills in English, stellar customer service and interpersonal skills with the ability to work effectively with internal and external clients at all levels.
• Excellent organizational and prioritization skills with high attention to detail, the ability to meet deadlines, and respond appropriately in urgent situations.
• Exhibit sound judgment and common sense while making decisions.
• Ability to be discreet and handle confidential, sensitive information.
• Ability to maintain composure and an executive presence under pressure in a fast-paced, constantly changing environment.
• Resourceful and can anticipate needs while proactively managing schedules.
• Advanced proficiency with Microsoft Word, Outlook, Excel, and PowerPoint.
• Core working hours are generally 8:30 AM - 5:30 PM, Monday - Friday; willingness to work outside of normal U.S. business hours, and as unique projects/needs arise.
• Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.
• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners'Code of Conduct and foster an inclusive environment with people at all levels of an organization.
• Ability to lift a minimum of 15 pounds.
• Ability to travel 10%.

MUST BE CURRENTLY AUTHORIZED TO WORK IN THE UNITED STATES. NO VISA OR IMMIGRATION SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. (e.g., H-1B, STEM OPT, TN, etc.)

The firm offers a comprehensive benefits program including health, vision, dental, disability, 401K, tuition reimbursement, identity theft protection, and mental wellness support. Employees will also receive a generous paid leave policy including vacation/personal time starting at 7.34 hours per pay period, sick time up to 80 hours annually, parental leave, and twelve holidays.

The hourly range for this role takes into account a number of factors and is between $38/hr. - $45/hr. with potential eligibility for an annual discretionary bonus.

AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Silver award-winning Veteran Friendly Employer.

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