Lobby Ambassador- 3rd Shift 12am-8am

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

Position Summary
The Lobby Ambassador supports our Workplace team with various front desk, security and admin tasks.

Lobby Appearance:
Lobby Ambassadors are responsible for maintaining a pleasant, clean, and businesslike appearance.

Front Desk Coordinator
* The Lobby Ambassador will provide visitors, contractors, guests, and callers with professional, courteous and prompt assistance.
* Ensure everyone that enters possesses a badge (i.e. Employee, Temporary, Guest Badge).
* Make sure visitors sign in using the visitor management system and complete the NDA.
* The Lobby Ambassador is responsible for notifying Employees or Contractors that they have guests waiting for them in the lobby.
* Handle commute and parking related questions and concerns.
* Maintains employee parking passes and identification stickers
* Provide prompt responses to slacks and emails.
* Provide resolution and forwarding of voicemails and concerns to appropriate personnel.
* Understand evacuation protocols and assist the Emergency Response team.
* Assist with mail and other deliveries
* Provide pass down information at the beginning and end of the shift
* Conduct daily walkthroughs/audits at all times of the shift

Administrative & Workplace Solutions Support:
* The Lobby ambassador is available to work on various projects for employees and workplace solutions staff (i.e. holiday gifts, passing out Swag, ordering/maintaining supplies, etc.)
* Post and distribute signage for events as needed.
* Interact with cross functional teams.
* Submit facility work orders as identified by facilities personnel or employees.
* Clean/straighten all conference rooms.

Qualifications:

* Exhibits exceptional customer service skills.
* Consistently demonstrates professional demeanor, appearance and attitude.
* Exhibits superior verbal communication and phone skills.
* Customer service, reception, front desk or security experience preferred.
* 1-3 years' experience with Microsoft Office Software (Teams, Word, Excel, Outlook).
* Demonstrate the ability to be flexible and adapt to change in the work environment.
* Strong work ethic; diplomatic; team player and service-oriented; builds strong working relationships.
* Ability to multitask and handle multiple projects at one time.
* Proven ability to remain calm under pressure; resilient.
* Sound judgment and problem-solving ability.
* Able to appropriately handle confidential and highly sensitive material.

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