Business Solutions Developer III (Pega Developer)

Overview

Analyze business needs to develop and implement automated solutions that leverage Pega systems and processes with a considerable degree of latitude. Work with the business to understand their needs, related to information technology and enhance business processes by identifying new functionality. Utilize advanced knowledge of the organization's technology infrastructure and specific software applications to assist the business with implementing strategic vision through technology. Identify, coordinate, document, and implement business requirements by determining solutions that enhance business systems, as well as provide support to business operations and processes. Work is performed under limited supervision.

Responsibilities

• Identify business requirements (e.g., needs, objectives, functions, features, input and output) and translate into delivered automated solutions within an Agile environment
• Utilize Navy Federal approved software development tools, including Pega PRPC, to design, develop, implement and maintain low code or no code business solutions that align with business initiatives and corporate strategies
• Facilitate user acceptance testing to include developing and executing test cases, test criteria, scenarios, and communication with project teams; ensure acceptance of delivered solutions; validate and document results
• Partner with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production; obtain required approvals and transition project to production
• Provide follow-up to monitor the progress of planned improvement project implementations to assure timely action, support and achievement of expected benefits
• Interact with other REL staff, Automation Center of Excellence staff, and business units (end users) in problem resolution efforts
• Collaborate with key partners in the development and delivery of solutions
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Perform annual recertification on Navy Federal standards as they relate to the platform
• Develop and maintain knowledge of Center of Excellence and ISD Application Management standards and processes
• Create and maintain accurate, detailed and consistent documentation thru all phases of the Systems Development Life-Cycle
• Contribute knowledge management articles for created solutions to designated Center of Excellence enterprise asset management repository
• Apply and communicate changes and new trends in systems/technology
• Evaluate operational efficiency and effectiveness
• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Interpret results of analysis; present recommendations, alternatives and implications
• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
• Develop, recommend and document adjustments to workflow to streamline processes
• Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; present conclusions and recommendations to management
• Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
• Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximize effectiveness and mitigate future exposure
• Lead, guide and mentor Business Solutions Developer Is & IIs
• Perform other duties as assigned

Qualifications

• Advanced knowledge of software development best practices in accordance with the Automation Center of Excellence guardrail document or Information Technology Infrastructure Library
• Significant experience in working with application development platforms (e.g., Pega PRPC)
• Significant experience in programming with "low-code" or "no code" software applications
• Significant experience in developing and testing software
• Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Ability to analyze technical issues in order to recommend, develop and/or implement strategies and achieve objectives
• Significant experience in communicating complex technical issues to non-technical audiences
• Significant experience in problem resolution including determining root cause, scope and scale of issues as it relates to Pega and other technologies
• Significant experience in leading collaborative work teams
• Significant experience in leading projects and/or initiatives of medium to large scope
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflow
• Participate in mandatory Navy Federal standards and policy training, including information security, testing, knowledge management, records information management and enterprise Architecture Review Board standards
• Complete ISD Service Transition Change Management training on deploying software to production and adhere to applicable organizational and software change management procedures
• Complete specified number of on-the-job apprenticeship hours under supervision of a designated technical lead
• Successfully complete required training, assessments and certifications to learn core principles of the citizen development application development platforms
• Effective skill resolving conflicting requests and meeting changing requirements
• Advanced research, analytical, and problem solving skills
• Advanced skill interpreting and synthesizing large amounts of information
• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced skill identifying and analyzing business requirements and recommending solutions
• Advanced organizational, planning and time management skills
• Advanced verbal, interpersonal and written communication skills
• Advanced database, word processing, spreadsheet and presentation software skills
• Bachelor's degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training and experience

Desired Qualifications

• Advanced knowledge of Navy Federal Project Portfolio Management
• Advanced knowledge of Navy Federal products, services, programs, policies and procedures
• Agile experience
• Robotic Process Automation (RPA) experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 | 9999 Willow Creek Road, San Diego, CA 92131

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