Retail Lead Associate - Winter Season

Winter Park Resort
parental leave, 401(k)
United States, Colorado, Fort Collins
Mar 06, 2025
Seasonal (Seasonal) Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone. Perks & Benefits: Free season pass to Winter Park and all Alterra Resorts Discounted friends & family tickets Medical, dental, vision, life, paid parental leave and more for eligible employees 401(k) plan with 100% company match - up to 4% Mental health resources for all employees Food & beverage and retail discounts Onsite employee childcare based on availability Discounted equipment rentals, pro-deals, and more POSITION SUMMARY: The Retail Lead Associate's main responsibility is to coordinate the daily functions of the retail store assigned to him or her as directed by the Retail Manager and/or the Retail Supervisor for that store. He/she is part of the team that is responsible for the overall profitability of the entire store. He/she consistently follows policies and procedures as outlined in the Employee Handbook and Retail Rental training. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. ESSENTIAL DUTIES: General Responsibilities Able to meet daily, weekly, monthly, and yearly sales goals. Performs goal setting and promotes up-selling, add-on sales, and sell-through. Handles guests' problems and complaints professionally and resolves them in such a way to ensure our guests receive an excellent, quality-filled resort and mountain experience. Is a key holder for their specific location and is responsible for opening and closing when scheduled. Oversees the daily cash register operations and ensures the accurate end-of-the-day procedures and accounting of revenue. Is responsible for maintaining store standards of cleanliness and staff behavior Is responsible for maintaining neat and effective displays that promote sell-through. Is responsible for presenting the store merchandise in a pleasing, polite manner, to the guest and assists in satisfying their product needs, wants, and desires to ensure an excellent, quality, and safe resort and mountain experience. Attends product knowledge clinics during the normal store operating hours and after closing hours as needed. Assists the Retail Manager/Supervisor in communicating with the Warehouse Supervisor and Buyer to ensure the store is adequately stocked and supplied with sell-through merchandise. Enforces department policy on controlling internal and external shrinkage. Operates, with efficiency, the computer point of sale system, (cash register). Has excellent cash handling and credit card handling skills. Is a team player and understands and exhibits cooperation. Performs other duties as needed. Is a team player and understands and exhibits cooperation. Performs other duties as needed. Supervisory Duties: Acts as the MOD in the absence of the Retail Manager/Supervisor. Provides input to the Retail Manager/Supervisor in creating the store schedule. Implements and encourages retail employee incentive programs. Promotes and enforces with the retail staff the policies and procedures, as outlined in the Employee Handbook and Retail Rental training. REQUIRED QUALIFICATIONS: Working knowledge of Microsoft Office and basic computer functionality required Valid Colorado Driver's License ad clean motor vehicle record desired. Must be available to work overtime, weekends, and holidays and respond to emergency schedule changes, as business requires. Must be able to speak and write English as a primary language. Excellent verbal and written communication skills required in dealing with guests, supervisors, fellow employees, managers, and other departments. Must possess a friendly, outgoing personality being able to approach guests with a positive attitude, and a smile, and help them with their in-store needs, wants, and desires. Experience: Retail merchandising experience desired, but not necessary. Guest Service experience, in some way, is desired, but not necessary. EDUCATION REQUIREMENTS: High School Diploma or GED required WAGE: Hourly pay: $20.50 per hour PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery. WORKING CONDITIONS: Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions. Hazardous Materials/Noise: The noise level in the workplace is usually moderate. AN EQUAL OPPORTUNITY EMPLOYER: Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. Application Deadline:Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.