IT Credentialed Trainer

Job Profile Summary

This role focuses on the design, development, and implementation of information technology (IT) solutions in order to meet the organization's needs through new and existing applications, systems architecture, network systems and applications infrastructure and the management of the IT infrastructure. In addition, this role focuses on performing the following Client Applications Support duties: Designs, develops, implements, and updates internal IT applications in accordance with specifications and business needs., designs, codes, tests, and debugs computer programs, and prepares systems documentation and training. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An experienced level role that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision, problems faced are difficult but typically not complex, and may influence others within the job area through explanation of facts, policies and practices.

Job Overview

This position utilizes the curriculum, lessons and training materials created by the Principal Trainers to conduct Epic and other third-party application training for end users. This trainer works collaboratively with members of the project and training team to assist in developing and maintain the training program. This position is credentialed in selected Epic applications. Must be flexible in following a varied work schedule to support the needs of the departments and employees trained which can include first, second, or third shift work.

Job Description

Minimum Qualifications:

1. Associates Degree in education, instructional design, or a related clinical field.

2. One (1) year of credentialed trainer experience or three (3) years of full time or equivalent experience as a trainer.

3. Must successfully pass the Tufts Medicine onsite Epic credentialing program within 60 days of hire.

Preferred Qualifications:

1. Bachelor's Degree in education, instructional design, or a related clinical field.

2. Experience with providing training with Electronic Medical Records (EMR).

3. Clinical background and/or knowledge of clinical terminology and environment.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Develops a strong understanding of Epic application(s) as implemented at Tufts Medicine entities.

2. Attends and passes the Credentialing Program provided by Epic.

3. Leads in person workflow base classes for clinical and/or non-clinical areas as assigned based on credentialing competency.

4. Uses critical thinking skills to support educational implementations and facilitates staff education regarding use of the clinical/business operations software applications.

5. Works with the Principal trainers to prepare approved materials while meeting project timelines.

6. Recommends adjustments and updates to learning materials and curriculum as needed.

7. Administers competency tests.

8. Responds to user needs and collaborate with other training staff to identify and develop appropriate technology solutions for teaching and learning.

9. Maintains training records in the learning management system.

10. Provides status reports and updates in a timely manner throughout projects.

11. Travels to Tufts Medicine entities as needed for training, classes, meetings and go-live support.

12. Works with practices implementing Epic to assess current workflows and identify how these key workflows would work on Epic.

13. Provides at the elbow support to practice staff and/or clinicians both at go-live and if assistance is needed post Epic go-live.

Physical Requirements:

1. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.

2. A valid driver's license is required for local travel to remote hospital sites, and the like.

3. Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects.

4. Requires manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment

5. Requires ability to see computer screen, monitoring equipment and reports.

Skills & Abilities:

1. Strong communication, interpersonal, and rapport-building skills required to work effectively with all levels across the organization.

2. Ability to express ideas and convey technical information effectively both verbally and written communication.

3. Engaging facilitation skills.

4. Exceptional interpersonal and relationship-building skills.

5. Solid computer skill proficiency and knowledge of business practices.

6. Well-developed analytical, organization, and presentation skills.

7. Ability to work independently as well as part of a team.

8. Knowledge of the concepts, standards and practices related to adult learning and educational effectiveness.

9. Knowledge of approaches, tools, and techniques for delivering formal and informal training programs and evaluate their effectiveness.

10. Ability to express ideas and convey technical information effectively both verbally and written communication.

11. Ability to read, understand, interpret and apply technical manuals and documentation.