Quality Performance Manager

The Quality Performance Manager is responsible for the development, direction and leadership of the quality management program for the Office of Public Health (OPH), leading the accreditation process, providing outcomes management and ensuring that health services and programs are delivered effectively, efficiently, and in accordance with established standards. This individual is responsible for supporting the delivery of high-quality health services and programs by ensuring alignment with Public Health Accreditation Standards, developing and implementing quality management strategies, and driving continuous improvement initiatives.

This position resides in the Montgomery County Department of Health and Human Services, Office of Planning and Performance, and provides support exclusively to the Department of Health and Human Services (HHS), Office of Public Health.

This is considered an Essential Position within the Office of Public Health. Essential Employees are obligated to report to work as scheduled or remain at work during emergencies. Essential employees carry out essential job functions or assigned emergency duties which may involve assignments within the Department Operations Center, Emergency Operations Center, deployment to a field location to participate in public health activities, or other duties as required during periods of emergency. If received, emergency assignments may be performed under adverse conditions and continue for periods ranging from a few hours to several weeks, months, etc.

Situated in the HHS Office of Performance and Planning, and exclusively supporting the Office of Public Health, the Quality and Performance Manager:

* Effectively upholds, cultivates and communicates HHS core values, culture and strategic imperatives, ensuring they are operationalized in all areas of oversight.
* Develops and manages initiatives with measurable outcomes.
* Works with the Office of Performance and Planning to implement valid, reliable, and scalable processes to capture outcomes for use in quality improvement and value-based contracting.
* Demonstrate proactive problem solving and ensure management of issues and trends.
* Maintains alignment with overarching HHS vision, values, and direction and with processes of Office of Strategy Management, specifically the Office of Performance and Planning.
* Accreditation: Leads the process to obtain Public Health Accreditation and re-accreditation, including ensuring that public health programs and initiatives align with accreditation standards and measures, assembling and submitting relevant documentation, and providing technical guidance to OPH staff with respect to accreditation requirements.
* Quality Assurance: Monitors and evaluates the performance of public health programs and services. Conduct reviews and assessments to ensure compliance with standards and identify areas for improvement.
* Performance Measurement: Establishes performance measures and indicators to assess the effectiveness and efficiency of public health interventions. These measures help track progress, identify trends, and evaluate outcomes.
* Data Collection and Analysis: Works with the OPH Data Manager, Epidemiologists, Director for Health Equity and Epidemiology, and other OPH staff to ensure data collection systems capture relevant information about public health programs and services. This data is analyzed to identify trends, measure performance, and make informed decisions for improving service delivery.
* Continuous Quality Improvement (CQI): Helps to identify opportunities for improvement, implement changes, and evaluate the impact of those changes. Serves as technical expert in and leads quality improvement processes, where needed.
* Stakeholder Engagement: Gathers feedback, addresses concerns, and collaborates on improving the quality of services.
* Excellent communication and interpersonal skills to effectively engage with diverse stakeholders.
* Proficiency in data management and analysis software.
* Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
* Understanding of public health principles and the importance of evidence-based practices.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications
* Bachelor's degree in public health, healthcare management, or a related field plus two years of experience. Master's degree is preferred.
* At least two years of experience in quality management, preferably in a public health or healthcare setting.
* Experience leading accreditation processes, preferably in public health or health care
Additional qualifications
* Demonstrated application of knowledge of quality improvement methodologies, data analysis, and performance measurement.
* Strong analytical and critical thinking skills, with attention to detail.
* Excellent communication and interpersonal skills to effectively engage with diverse stakeholders.
* Proficiency in data management and analysis software.
* Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
* Understanding of public health principles and the importance of evidence-based practices.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.? Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk and hear.? The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl.? The employee must occasionally lift and/or move up to 25 pounds.? Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate.

PREFERRED SKILLS
* Effective interpersonal, verbal & written communication skills.
* Negotiation/conflict resolution skills.
* Organization & time management skills.
* Problem solving skills/techniques.
* Short- & long-range planning techniques.
* Ability to establish and maintain effective working relationships.
* Excellent analytical and planning skills.
* Excellent presentation skills.