Field Operations Manager

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

You'll manage a diverse team of 20+ Field Technicians responsible for installing, repairing, and maintaining outside plant copper and fiber services for our customers. Safety, quality issues, workforce performance, feedback and training, and labor relations will all be on your radar. And you'll be pushing your team and yourself to find ways to improve business results every day.

• Leading, motivating, developing and mentoring your Field Technicians.

• Developing action plans to mitigate service issues.

• Proactively collaborating with labor/union.

• Removing barriers and solving problems to help your team be productive.

You're organized, motivated, and detail oriented, and known for your sound judgment. Solving problems creatively and constantly looking for ways to improve processes are some of your strengths. You're comfortable holding people accountable for their performance and their adherence to policy, and you're able to inspire and engage diverse groups to do their best work.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Four or more years of relevant work experience.

• Availability to work extended hours when necessary, including weekends and after hours and on call as required for the needs of the business.

• Valid driver's license.

• Willingness to travel.

Even better if you have one or more of the following:

• A degree.

• Four or more years of knowledge of installation and maintenance on copper or fiber technology.

• Supervisory experience in a field operations environment.

• Experience in administering processes and policies as they relate to: safety, attendance, performance work rules and code of conduct.

• Experience with communication systems and tools.

• Experience with MS Word, Excel & Outlook.

• Experience providing training, feedback and motivation to employees.

• Strong organizational, time-priority management and results oriented leadership skills.

• Knowledge of employment/labor laws.

• Union employee management experience.

• Customer service experience.

• Proven ability to interpret labor contracts/collective bargaining agreements.

• Experience with outside plant construction, electronics and placing/splicing copper/fiber.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.