Community Service Representative

Maricopa County
parental leave, sick time, tuition reimbursement
United States, Arizona, Phoenix
4041 North Central Avenue (Show on map)
Mar 07, 2025
Posting Date 03/06/25 Application Deadline 03/10/25 Pay Range Anticipated Hiring Range: $19.75 - $24.38 Hourly Full Range: $19.75 - $29.00 Hourly Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek. Job Type Unclassified Department Public Health About the Position Are you ready to play a critical role in Maricopa County? As a Community Service Representative, you will serve the community by becoming a "front line" response to all calls, questions, complaints, and compliments. Our Community Service Representatives represent the Department of Public Health and other County entities through diverse incoming calls and outbound connections with an amazing sense of professionalism and a willingness to take on a high level of responsibility with all constituents by understanding and embracing the concept of public service and making community satisfaction your primary priority with every interaction. Our work is guided but not scripted; transparency and open communication with the team, critical thinking, problem-solving, investigation, research, and kindness are the values of our work on the CARES (Community Action, Resources, and Emergency Support) Team. About Us Come work for Maricopa County Department of Public Health, the 3rd largest health jurisdiction in the U.S.! Our Public Health staff live by our mission: to make healthy lives possible! We aim to serve Maricopa County residents with a focus on health equity and a data-driven approach to our work. We value our staff's unique skills and differences, as well as the varied experiences and disciplines we represent. We come together to reach our vision of creating a healthy, safe, and thriving community. Proud to Offer Work with a greater purpose Tuition reimbursement Exceptional work-life balance Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Paid vacation, sick time, and (birth/adoption) parental leave Extensive wellness program, including healthcare premium discounts Employee discounts for goods and services Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us \| Maricopa County, AZ We Require One year of customer and/or community service experience High School Diploma or GED An equivalent combination of post-secondary education and/orjob-related experience may substitute for therequired experience on a year-for-year basis We Also Value Two or more years of experience in a Customer/Community Service role Computer literacy - the ability to send emails, review websites, and access online information Bilingual in Spanish and English Job Contributions Take community member calls. Interview all callers to determine the nature of the call, with each call reviewing applicable guidance while maintaining a clear understanding of current guidance to respond to community inquiries Process calls received according to policy and procedure, being aware of all topics to appropriately identify calls that warrant transfer to Epidemiology Follow up applicable guidance calls with an email containing links to information shared. This enables callers to access current information and changes that may occur over time, which are updated on referenced websites Accurately report calls in the Alchemer Survey System to ensure each call is captured for use in data reporting, to support Maricopa County Department of Public Health with community-based data Support "Community Engagement" with outbound call projects that promote other groups and initiatives within MCDPH. These may be immunization and 2nd dose projects, promotion of MCDPH "Strike Team" immunization events, shelter support, long-term care facility support, and other projects as they are requested of us Accept additional responsibilities such as immunization records requests, CARES Team bookmark administration and processing, TTY phone inbound call management, data entry, and other requirements as requested Working Conditions Within one month of hire, all employees will be required to provide evidence of immunity or receive immunizations for vaccine-preventable illnesses for any position within the Maricopa County Department of Public Health; required immunizations include MMR (measles, mumps, rubella), Tdap (whooping cough and diphtheria), Varicella (chickenpox), and annual Influenza; some positions require a Hepatitis B vaccine and/or a Tuberculosis test This position primarily consists of typical office or administrative work and is not substantially exposed to adverse environmental conditions Work is performed in a team environment near others. At times situations can be highly emotional and intense Telework is not available for this position Selection Procedure Only the most qualified candidates will be considered Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer. Apply Now!