Third Party Credit Representative

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Third-Party Credit Representative audits keyed payment transactions performed in stores to ensure they are processed consistently and comply with policies and procedures. They manage the retrieval, scanning, communication, and retention of third-party documentation. This role involves processing, researching, resolving, and auditing third-party credit card disputes from Co-Brands, as well as responding to inquiries from third-party vendors and banks. The representative tracks and logs completed tasks, enters data into the third-party database, and analyzes reports to identify trends. They maintain relationships with stores regarding transactions and assist Department Management as needed. Additionally, they perform other assigned duties.

What You Will Do

• Process, research, and respond to third-party credit card disputes.
• Audit keyed payment transactions performed in stores to ensure consistent processing and compliance with policies and procedures.
• Track and log completed work items.
• Enter new and completed items into the third-party database.
• Assist Department Management as needed.
• Respond to incoming emails and calls from third-party vendors and banks.
• Analyze audited information and reports to help identify trends.
• Maintain relationships with stores concerning transactions.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Maintain regular, dependable attendance and punctuality.

Skills You Will Need

Attention to Detail and Analytical Skills: Strong auditing abilities to ensure consistent processing and compliance, along with the capability to analyze data and resolve credit card disputes.

Communication and Interpersonal Skills: Clear, concise communication for interacting with vendors, banks, and internal teams, coupled with strong interpersonal skills to work across functions.

Technical Proficiency: Expertise in Microsoft Office Suite, particularly Excel, Word, and PowerPoint, and adept at data entry and database management.

Problem-Solving and Organizational Skills: Ability to solve complex problems, follow detailed instructions, and efficiently organize tasks, including tracking and logging work items.

Relationship Management: Skill in maintaining positive relationships with stores and other stakeholders concerning transactions.

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply. 1-2 years of related experience.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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