Loyalty Ambassador

Las Colinas Hotel

Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience.

Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match.

This position is responsible for developing relationships with our Select Guest members and act as a point of contact for them. To ensure the proper handling of all group rooms in the hotel.

To liaise with Front Office/ for details of groups, VIPs, Select Guest, promotions and packages.
• Communicate directly with guests, both in person and by telephone.
• Conduct guest room inspections prior to Select Guest arrivals
• Schedule pre-arrival calls accordingly and spot checks proper execution
• Create relationships with current and prospective Select Guest members and follow through with any complaints; act as the point of contact an communicate any needs to the Operations team.
• Create unique and personalized WOW moments at every opportunity.
• Lead training for new associates on the Select Guest programs as appropriate for each job function.
• Ensure entry of, manage, adjust and correct all assigned room blocks. Be the primary contact for groups on all VIP's, add/cancels, block adjustments.
• Daily review, research and process guaranteed no shows to verify billing and reinstatements
• Notify DORM/CSM when room types are oversold and return booking notice to sales manager for corrections.
• Carry out all reasonable requests from management.

• Excellent oral and communication skills
• Computer proficiency and ability to multi task in a fast paced environment
• Excellent knowledge of local community and surrounding areas.
• Excellent problem solving and communication skills.
• Must be able to work a flexible schedule.
• Must be able to operate Open Table, Go.Concierge, SpaSoft, Opera PMS, Delphi software programs.
• Must be able to multi-task and handle guest concerns according to a 5-diamond service level.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.