Student Support Representative

Discover the opportunity to join Baker College, honored as one of the 2024 Best and Brightest Workplaces in West Michigan, Metro Detroit, and Nationally!

Are you passionate about helping students achieve their academic goals? Join our team as a Student Support Representative, where you'll play a key role in guiding prospective and current students through the admissions process and ensuring a positive, student-centered experience.

The Student Support Representative engages with prospective and current students in a remote environment to support admissions and enrollment efforts. They guide students through the admissions process by providing information, addressing inquiries, verifying qualifications, and connecting them with Enrollment Specialists as needed. The role involves offering resources on academics, financial aid, student accounts, and career services, ensuring a positive and informative experience that contributes to the college's enrollment goals and student success.

Apply today to join the Baker College Team!

An associate degree from a college or technical school is preferred, or alternatively, two years of full-time work-related experience in any discipline or a similar environment may be considered an equivalent qualification. Experience in a call center environment is preferred, though candidates with backgrounds in sales, retail, or customer service are also encouraged to apply. Exposure to omnichannel contact center environments is recommended.

At Baker College, we're on a mission to transform education with a Student-First philosophy. Our President's vision is dedicated to creating an environment where students, faculty, and staff flourish. Join us in cultivating a culture of belonging and engagement, where every individual is valued and appreciated.

The successful candidate will believe in and support the student-first philosophy while contributing to the overall success of Baker College, and acting as a positive role model and brand ambassador on and off campus.

The full position description is available for your review online - Student Support Representative

ABOUT BAKER COLLEGE:

Founded in 1911, Baker College is committed to embracing technology, sparking innovation, and fostering a supportive learning environment where students can get the real-world knowledge, skills, and experiences they need to pursue the life and career they want. Each of our six campus locations is special, with a unique culture, collection of academic programs, and landscape.

Baker College is an independent, private, non-profit institution that grants associate, bachelor's, master's, and doctoral degrees on campuses across Michigan and online. Our student-first philosophy is the cornerstone of our institution-it is our compass, guiding us and keeping us on course, ensuring that our students and their success are always our main priority. Our dedication to the success of our students ensures that we will all go

Further Together!

Please visit Baker College Careers Page for more information.

TITLE IX NON-DISCRIMINATION POLICY:

Baker College prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located in the Baker College Title IX Policy.

An associate degree from a college or technical school is preferred, or alternatively, two years of full-time work-related experience in any discipline or a similar environment may be considered an equivalent qualification. Experience in a call center environment is preferred, though candidates with backgrounds in sales, retail, or customer service are also encouraged to apply. Exposure to omnichannel contact center environments is recommended.