Training Content Specialist

Purpose of the Job

As a Training Content Specialist, you'll play a pivotal role in shaping customer experiences. You'll be the driving force behind creating engaging and effective training programs that empower our teams to deliver exceptional customer service and product expertise. Your work will directly impact how the team showcases the magic of the products, ensuring they have the knowledge and tools to connect with customers in meaningful ways.

Key Responsibilities

• Project manage the development and adaptation of training materials to empower the staff to confidently showcase products and service in-store with customers, working with cross functional marketing teams.
• Assist in the organization and support of specialized training materials for unique product experiences, such as the try-on demo kits
• Coordinate and support consistent communication with Marketing, Product, Operations, Legal, and regional teams to align deliverables and timelines, ensuring a seamless customer experience.
• Adapt marketing training content from various marketing teams
• Assist in gathering, compiling, and analyzing training feedback and performance data to identify areas for content improvement.
• Facilitate executive reviews with key stakeholders, manage the calendar, agenda and key takeaways.

Knowledge, Skills + Experience

• BA/BS degree or equivalent practical experience.
• 5- 10 years of experience.
• Experience in a retail environment or with hardware products is a strong plus.
• Proven ability to manage multiple projects and deadlines.
• Ability to gather and implement feedback.
• Experience in streamlining training content development and delivery processes.
• Provide clear and timely communication to cross-functional team leads and management regarding project status, obstacles and priorities, and proactively identify and manage risks.
• Ability to handle multiple projects in a fast-paced setting and adapt to a constantly changing environment.
• Experience working with global teams.
• Analytical skills and data-driven approach.

Your application will be reviewed by a member of our Recruiting Team and we'll reach out to you directly if there's a fit for the position. We're using video conferencing software to conduct many of our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.

• Mountain View, CA, USA