Data Operations Analyst - TP134820

UC San Diego's Temporary Employment Services department is excited to announce an opportunity for an experienced Data Operations Analyst to support our client department's daily operations and data management needs.

The Data Operations Analyst will oversee critical data processes, ensure data integrity, and support system improvements within the department. This role is responsible for managing biographical requests, running control reports, tracking and processing returned mail, and handling requests through the department's ServiceNow system. Additionally, the analyst will research, document, and implement best practices related to client needs and the CRM database (ESP) while serving as a subject matter expert on its features and updates.

Key Responsibilities:

Data Management & System Operations:

* Oversee biographical data requests, ensuring accuracy and consistency in records.

* Manage and analyze control reports to track data integrity and identify improvements.

* Develop strategies to efficiently track and process returned mail while maintaining up-to-date records.

* Serve as a primary resource for users, educating staff on new CRM database (ESP) features and updates.

Reporting & Business Process Improvement:

* Utilize Excel, SQL, and other relational database tools to create, modify, and maintain a library of queries and reports.

* Analyze business processes, gather functional requirements, and implement solutions to improve operational efficiency.

* Identify, evaluate, and develop systems and procedures that enhance data integrity and streamline workflows.

* Conduct unit integration and acceptance testing for new database features or process improvements.

* Assist in developing and maintaining online policies, procedures, and tools to support UC San Diego's fundraising efforts.

Collaboration & Problem-Solving:

* Handle requests for information efficiently and courteously, interpreting incomplete requests and providing appropriate data solutions.

* Collaborate with cross-functional teams to address business process or system issues and recommend best practices.

* Engage in joint problem-solving with staff to enhance the effectiveness and reliability of the CRM database (ESP).

* Continuously improve administrative procedures within the department to optimize data-driven decision-making.

* Experience in data operations, business process analysis, or database management.

* Strong proficiency in Excel, SQL, and relational databases (preferred).

* Ability to develop and document best practices for database usage and data integrity.

* Strong analytical skills to assess and resolve business process issues.

* Excellent communication skills to effectively train and support users on system updates and data processes.

Background check required.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace