New

Warranty Representative

TEKsystems
$22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Oxnard
Mar 08, 2025
Description The Warranty Services Representative provides advanced assistance to customers over the phone or through electronic communication in all aspects of warranty services requests such as dispatching, warranty validation, registration, vendor authorization, service provider recruiting and any other customer related requests. Responsibilities Provides verbal and written assistance to customers on product services, and general product questions for complex multi-family and/or large scale commercial projects. Explains and interprets warranty information to customers as they apply to products. Arranges for malfunctioning or defective items to be returned for repair or replacement. Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility. Coordinate dispatching third-party contractors Follow-up on calls to ensure resolution. * Skills & Qualifications* Excellent communication skills, written and verbal, with attention to detail and accuracy. Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite. Demonstrates ability to work well with others in a matrix team environment. Ability to read, write, and comprehend technical instructions, short correspondence, and memos. Ability to support multiple products and prioritize multiple projects. Experience in utilizing CRM and ERP Systems amongst other business software Bilingual in Spanish preferred. Pay and Benefits* The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Oxnard,CA. Application Deadline This position is anticipated to close on Mar 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.