New 
Customer Service Representative
 TEKsystems | |
$17.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, New York, Buffalo | |
 Mar 08, 2025 | |
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We are hiring for..
*Customer Service Representatives* *Job Description* * Identify and resolve customer problems in an efficient manner * Gather and analyze information skillfully and develop alternative solutions * Manage difficult or emotional customer situations * Respond promptly to customer needs * Respond to requests and meet commitments * Speak clearly and persuasively in positive or negative situations * Educate clients on the benefits of products and services * Approach others in a tactful manner and react well under pressure * Demonstrate accuracy and thoroughness * Look for ways to improve and promote quality * Demonstrate excellent listening and interpretative skills * Establish collaborative customer relationships in a fast-paced environment * Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of established call policies and procedures and scripts * Ability to troubleshoot online access issues * Make all outbound calls as delivered and instructed in an efficient manner * Document results as instructed *Pay and Benefits* The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Buffalo,NY. *Application Deadline* This position is anticipated to close on Mar 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |