Patient Demographics and Financial Manager

Vaco
$70,000.00 - $80,000.00 / yr
United States, Tennessee, Memphis
Mar 08, 2025
Job Title: Patient Demographics & Financial Manager Job Overview: We are seeking a dedicated and detail-oriented Insurance Verification and Billing Specialist to join our team. In this role, you will be responsible for auditing patient insurance information, verifying eligibility, and ensuring accurate and up-to-date insurance records across multiple locations. You will collaborate with multiple departments, assist patients with insurance inquiries, and investigate financial discrepancies to ensure timely and accurate billing processes. This role requires strong communication skills, analytical abilities, and a commitment to confidentiality and excellence in patient financial management. Key Responsibilities: Audit and verify patient insurance information across multiple locations to ensure accuracy and completeness. Collaborate with various departments to maintain up-to-date and accurate insurance records for patients. Assist in contacting patients to obtain necessary insurance details, and provide assistance with Coordination of Benefits (COB) when needed. Monitor and track patient deductibles, account balances, and collections to ensure proper billing. Communicate with medical providers (MDs) and executives regarding patient account balances and collections status. Investigate financial issues such as unpaid bills, overpayments, and discrepancies to ensure proper resolution. Update patient information in the Electronic Medical Records (EMR) system as needed and communicate changes to all relevant parties. Protect the organization's values by ensuring patient information is handled with confidentiality and in compliance with privacy standards. Contribute to team efforts by accomplishing related tasks and duties as required. Perform all other duties as assigned to ensure the efficient and smooth operation of the billing and collections processes. Skills and Qualifications: A minimum of 3+ years of experience in a billing or collections role, or equivalent experience. Intermediate proficiency in bookkeeping and Microsoft Excel. Strong ability to analyze financial data and patient accounts. Excellent oral, written, and interpersonal communication skills to interface effectively with internal and external team members. Strong attention to detail with the ability to prioritize tasks and meet tight deadlines. Demonstrated ability to work collaboratively and contribute to team success. High level of professionalism and discretion when handling confidential patient information. Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.