Digital UX Lead Specialist

Posting Description:

The Digital User Experience Specialist will work with business leads, marketing, product management, agencies, research, field associates and customers to design innovative, industry leading digital products and integrated customer experiences across all channels.

You will support the Manager of User Experience, work with internal teams and agency partners to support the UX process including creating user flows, concepting, research, functional design, wireframing, customer behavioral analysis, UI development, prototyping, implementation, and usability testing.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships."

Preferred Candidate Identified.

Responsibilities:

Create user experience deliverables such as user flows, functional design, wireframes, prototypes and comps that address business and customer needs.

• Create user experience deliverables such as user flows, functional design, wireframes, prototypes and comps that address business and customer needs.
• Combine user experience thinking with design execution to produce usable and intuitive user experiences.
• Collaborate with the design team to evolve and refine the design system, ensuring visual cohesion and engineering efficiency across all user touchpoints.
• Work with stakeholders, business leads, product management to meet business goals transform end-to-end consumer journey over time.
• Partner with the Manager of User Experience to design best-in-class experiences supported by UX research, design and usability principals across all digital properties.
• Partner with external agency partners to ensure best in class experiences are developed and delivered across all digital properties.
• Participate in research and testing sessions to shape decisions and measure the effectiveness of purposed solutions.
• Reframe product and project requests as user centered challenges and focus on providing solutions.
• Leverage research insights to influence and create experience design recommendations.
• Stay current on competitor and premium brand experiences, industry trends and best practices.
• Ensure responsive design practices are part of the experience solutioning process for both web and mobile applications.
• Apply user-centered design approaches and methodologies when developing solutions for all web and mobile properties and touchpoints.
  
  

FORMAL EDUCATION:

REQUIRED:

• Bachelor's Degree in UX or related field or equivalent experience. Candidate must have three years of work experience for every one year of college education required.

KNOWLEDGE AND EXPERIENCE

• 5+ years of experience as a UX professional.
• Understanding of user-centered design fundamentals, interaction design principles and user research techniques.
• Understanding of responsive web design concepts and mobile applications.
• Understanding of standard expected interfaces and basic user behaviors.
• Familiarity with user-centered design approach and methodology.
• Familiarity with Design Systems
• Experience conceiving and documenting solutions through user flows, wireframes, personas, journey mapping and prototypes.
• Experience working with diverse groups of stakeholders to lead them through design proposals and gain alignment on an experience journey a plus.
• Comfort with a fast-paced and fluid environment.
• Proficient in industry tools, including Figma and Adobe Creative Suite.