New 
Senior Business Program Manager, Go-To-Market
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Mar 10, 2025 | |
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OverviewAre you a natural collaborator with a bias toward action? Do you want not only to contribute to the big picture thinking but also bring that thinking to life? If so, this role may be right for you. As a Senior Business Program Manager, Go-To-Market you will lead Microsoft's end-customer investment fund (ECIF) program that supports the deployment or migration of Microsoft products and solutions. This go-to-market program enchances the customer experience, drives adoption and fosters sustainable, value driven engagements, while remaining compliant and aligned with Microsoft's strategic objectives. This role sits within Microsoft's Enablement & Operations (E&O) organization responsible for designing, building, and running key levers - compensation, business performance management, annual planning, skilling, etc. - that drive the company's commercial business. Here, you will work as part of the Go-To-Market team responsible for ensuring consistency in the way each of Microsoft's commercial solution areas (Cloud, Security, etc.) goes to market and creating clarity among the corporate stakeholders, regional leaders, and subsidiary owners accountable for execution of those plans. With your focus Microsoft's end-customer investment fund (ECIF) program, you will work to increase the yield or return on the investment through customer-centric investments that are strategic and outcome-driven while ensuring transparency and driving coninuous improvement. You will work in partnership with others put in place the people, process, and technologies to enable others across Microsoft's lines of business and subsidiaries around the world to manage these strategic investments better. You will be a vital, trusted member of a tight-knit team, an exemplar of cultural alignment, that holds themselves to the highest professional standards. Broad and deep business acumen, sound decision-making, and operational excellence are core to this role. This position provides a tremendous growth opportunity for someone looking to broaden their perspective on end-to-end business execution. Each day will be different and will require agility, teamwork, and a commitment to operate at the highest levels of integrity, trust, and respect in a learn-it-all culture. The right candidate will have the capability for program management, organizational skills, change management strategy and methodology, and executive communications. You will need to be self-directed and comfortable with ambiguity in an ever-changing environment while driving with quality results. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesBusiness Program Evaluation and ImprovementProvides insight to collect and evaluates success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs], such as acquisition, usage, impact, effectiveness, customer feedback) and uses scorecards and dashboards to monitor highly complex programs and ensure all activities align with business and program objectives. Leads the synthesis of data analytics (e.g., scenario analyses) to derive insights and training that help identify current and future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned that impact the broader unit.Utilizes direction and strategy from leadership to advocate and influence sponsorship regarding business area of expertise in order to create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Leads the definition of the vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Ensures buy in and adoption of the new program or change by others in the organization. Leads others to develop the collateral required to enable key stakeholders and others to be onboard. Leads the training, reskilling, and mapping of individuals in partnership with Human Resources (HR).Provides insight to cost-benefit analyses to examine performance to value drivers (e.g., profit and loss [P&L], return on investment [ROI]). Leads monthly business review (MBR) and runs rhythms regularly to identify what is working and what is not and makes improvements accordingly. Business Program Excellence and ExecutionShares practices to define and execute on a landing and communication plan, such as the target audience(s) and communication strategy. Leads the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Leads others to work across teams (e.g., Landing, Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met.Shares expertise to evangelize highly complex programs to stakeholders, partners, and customers to gain buy in. Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program and show business impact. Leads others to adapt communication style and storytelling strategy according to audience and business needs. Business Program ManagementProvides insight to lead others to understand mapping or how people, process, technology, and systems work and impact one another. Leads the collaboration including leveraging other teams (e.g., Supply Chain, Engineering, Sales) to ensure program processes are rigorous and executed efficiently. Develops processes around scope and scheduled changes for programs impacting the broader unit, and communicates it to stakeholders. Recognizes process gaps/inefficiencies and drives strategies for optimization.Leads a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for highly complex programs. Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes. Establishes objectives and success criteria for the project in an inclusive collaborative manner with all stakeholders.OtherEmbody our Culture and Values | |