Bilingual Spanish Collections Advocate, Hybrid Flex - Various Schedules

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Class Start Date : April - 21/2025

Job Overview

In your role as a Macy's Credit and Customer Service Collections colleague, you will be accountable for managing collection activities related to incoming and outgoing calls about overdue accounts; conducting investigative tasks to find customer contact details; recording accurate call outcomes in line with policies and procedures; and undertaking additional responsibilities as required. This position demands excellent communication skills, a robust knowledge of credit services, and the capability to thrive in a fast-paced setting.

What we can offer you

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• Offer an exceptional customer experience by warmly greeting and engaging with customers, ensuring each interaction is sincere and friendly
• Perform thorough account investigations to address customer concerns or conflicts regarding credit reports, billing discrepancies, payments, account balances, and other credit-related issues, ensuring follow-up with customers as necessary.
• Precisely document and update customer data, communications, and case specifics within the agent desktop platforms.
• Adopt an entrepreneurial mindset and utilize empowerment to efficiently handle customer accommodations.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Regular, dependable attendance and punctuality.
• Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails.

Skills You Will Need

Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the customer, team and across functional lines.

Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.

Mathematical Skills: Proficiency in performing addition, subtraction, multiplication, and division across all measurement units, including whole numbers, fractions, decimals, rate, ratio and percentages

Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met

Agile: Adaptable and able to adjust quickly to changing customer expectations and needs

Skills: Ability to complete financial transactions accurately and proficiently. Able to solve practical problems within a variety of scenarios

Who You Are

• Passion to resolve customer problems in a constructive and forward-looking way and of managing multiple tasks at once in a fast-paced environment
• Minimum of six months call-center experience required; collections experience preferred
• Able to work a flexible schedule including evenings & weekends
• Empathic, patient, and professional while dealing with customers, especially in stressful situations
• Enjoy meeting people, learning about them, and sharing information
• Strong organizational skills to manage multiple tasks with moving parts
• Flexible and able to use sound judgment in ambiguous situations, and be
• Ability to manage multiple projects at once while maintaining superior results

Essential Physical Requirements:

• Prolonged periods (at least two consecutive hours) of sitting
• Regularly required to sit, talk, hear, reach with hands and arms, requires close vision.
• Frequent use of computers and handheld electronic equipment

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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