Implementation Services Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

What You'll Be Doing

* Perform manual data entry and configuration to supplement tools and automatedsystems. Be able to divide focus between delivering superior short term results and building for the future.

* Assist in configuring Heartland Restaurant new customer accounts.

* Provide technical support and training to customers to resolve product-related issues in the areas of product implementation and data manipulation. Create resources to improve efficiency of technical support, such as Help Center content.

* Troubleshoot and report bugs as needed, especially for scripts and migration tools.

* Provide technical project management, training, on-site implementation, and go-live services as needed.

* Provide feedback to the product team. Strike the right balance between providing short-term technical troubleshooting and working with the product team to influence more scalable product-based solutions.

Requirements

* Experience using, supporting or implementing a Restaurant POS system. Extensive experience with data entry in another software platform may substitute.

* Technical and analytical orientation, including ability to accurately enter data, configure systems according to specs, and flawlessly execute multi-step processes. Familiarity with basic computer networking and web tech.

* Project management skills applicable to both internal and external projects.

* Demonstrated enthusiasm for the subject matter. You should be excited by the idea of learning to manipulate datasets with code. You should enjoy overcoming technological obstacles.

* Strong service and people orientation. You will need to correspond with customers for all manner of setup, troubleshooting, analysis, project management, and customer service reasons.

* Knowledge of various platforms; Windows, macOS, iOS, Android

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.