Remote 
Student Services Director
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b), remote work
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 United States, Arizona, Scottsdale | |
 Mar 10, 2025 | |
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Student Services Director Job ID: 321172 Location: Scottsdale Community College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $82,790.00 - $107,627.00/annually, DOE Grade 121 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 7,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community. We are seeking to attract academically and culturally diverse staff and faculty who possess a strong commitment to teaching, learning, and student success. We encourage all in our college community to contribute to and shape the direction of SCC's social justice, inclusivity, and equity strategies. At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences. SCC Wins the 2022 Sterling Award MCCCD Fast Facts Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: * Nationwide Medical, Dental, and Vision Coverage * Paid Time Off: Vacation, Sick Leave, and Personal Time * 20 Paid Observed Holidays * Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage * Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions * Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) * Tuition Reimbursement for employees and dependents * Annual Professional Development Funding * Flexible Work Schedules Employee Health & Wellness Programs: * District-Wide Wellness Program with Workshops and Webinars * Monthly Health & Wellness Calendar and Newsletter * Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs * Employee Assistance Program (EAP) * Sight-On-Site Eye Care Services * Mobile On-Site Mammography Screenings * Pre-Retirement Planning Events * Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Employee Resource Groups: * 10+ Affinity Resource Groups celebrating diversity, promoting inclusion, and supporting employees, students, and the community Job Summary SCC is seeking a Director of Early College Programs at Scottsdale Community College The Director will lead the planning, development, implementation, evaluation, recruitment, enrollment and retention of the Early Outreach College programs; Achieving a College Education (ACE), Hoop of Learning, Dual Enrollment, Concurrent Enrollment, and Junior ACE. This position is responsible for program development, employee training and supervision, coordination of efforts between SCC and community partners, budget oversight, program assessment, data collection and reporting, faculty qualifications related to accreditation, and leading the Dual Enrollment Team, as well as build a concurrent enrollment pipeline, and collaboration and engagement with SRPMIC, as it relates to Early College programming. The Director will work collaboratively with college and district personnel to develop effective communication campaigns and business processes as it relates to Early College Programs, for the tracking and data management of outreach and early college programs. The Director will lead efforts of collaboration between the academic units and student services to ensure appropriate coursework and course offerings for Early College Programs. The Director of Early College will support the vision and program development, operational assistance and counsel to executive leadership. This position often has evening, weekend, and in-person events. To best serve the students, department, and college, this position requires a physical presence on campus, with the possibility of one day remote work depending on business needs and will require off site events, meetings, and engagements. Essential Functions 30%- Lead a comprehensive Early College strategy to include setting goals and monitoring of metrics in collaboration with stakeholders, develop and maintain strong relationships with high school partners and ensure needs are being met in the area of recruitment and outreach specific to Early College programs. Acts as a liaison with faculty, administrators, staff and community partners as well as integrate Admissions, Records, and Registration protocols into daily outcomes to maintain District, State, and Federal compliance standards. 30%- Develop and maintain effective working relationships with internal personnel including SCC marketing department, academic department chairs, occupational program director and student affairs managers to develop a thorough understanding of the college culture, program and services; collaborate with students services programs and/or community agencies as needed to increase student success at SCC; may develop, coordinate, and participate in special programs designed to promote student retention. Plan, organizes, assign, supervise, review and evaluate the work of multiple units within Early College Programs to include Dual, concurrent enrollment, Jr. ACE, ACE, HOOP, and year long programming. Direct the planning, development, implementation and evaluation of district-wide student services programs, initiatives and related funding. Create the vision and measurable milestones pertaining to the implementation and continuous improvement of said units. Respond to and resolve difficult or complex inquiries, requests and complaints. Research, analyze, review and provide management reporting on program data, results and industry information. 15%- Direct the creation and communication strategies for prospective and admitted students utilizing customer relations management tools (CRMs) .i.e., letters, emails, texts, phone calls, etc. Lead the creation of reports to monitor metrics to gauge the effectiveness and success of recruiting efforts and retention strategies. Plan and develop unit strategy goals, objectives, and long-range plans consistent with programming expectations and best practices. Collaborate with District offices, colleges, divisions and community organizations on student services programs and initiatives. 15%- Develop long and short range goals, student learning outcomes and program reviews to include comprehensive assessment methods to strategically align the department with the overall goals of the college; perform financial functions as it relates to Early College programs; develop and manage the department budget. Develop strategy for strategic enrollment management, implementation of supported platforms, such as HubSpot, and establishing learning outcomes that align with our accreditation. Serve as a District representative and liaison with national, regional, state and local agencies regarding student services programs. Provide program development technical support, operations assistance and counsel to executive leadership. Utilize enrollment and retention strategies. 10%- Monitor operations compliance with policies and regulations related to assigned areas. Responds to and resolve difficult or complex inquiries, requests and complaints. Research, analyze, review and provide management reporting on program data, results and industry information. Performs other duties as assigned. Minimum Qualifications Master's Degree from a regionally accredited institution and two years of related experience that includes two years of management and supervisory experience. OR Bachelor's Degree from a regionally accredited institution and four years of related experience that includes two years of management and supervisory experience. OR High School Diploma and a regionally accredited institution and six years of related experience that includes two years of management and supervisory experience. Desired Qualifications Three years or more of progressively responsible leadership and program development experience working in Early College Programs. Three years or more of experience directly supervising and training full-time and part-time employees. Two years or more of managing multiple projects, initiatives, and budgets with utilization of data use, program effectiveness, and evaluation/assessment. Two or more years of experience advising and providing support to a diverse, high-need, or at-risk population of students. Two years or more of experience working with an online enrollment system such as Student Information System (SIS), Customer Relationship, CRM, or other software. Two years experience utilizing data to track student progress, enrollment, retention, and success in Early College Programs. Special Working Conditions Travel to campus during the interview/selection process will be at the candidate's own expense. Will be required to travel or be assigned to other MCCCD locations. May be required to work evenings and weekends. May require prolonged periods of sitting and viewing a computer screen. May be required to lift or carry up to 25 lbs. This position requires a physical presence on campus with possible partial remote work depending on business needs to best serve the students, department, and college. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Apply on or before 3/23/25 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321172&PostingSeq=1 jeid-9c593f9ce8656346b96a30b5984560b8 | |