Transit Operations Program Administrator

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

The Loudoun County Department of General Services (DGS) plays a crucial role in the efficient operation of county government by providing essential services that ensure our community runs smoothly. Our team is dedicated to maintaining county facilities, managing capital projects, overseeing fleet services, handling waste management, and supporting emergency functions. We strive to deliver high-quality, cost-effective solutions that benefit residents and employees alike. With a commitment to sustainability, innovation, and operational excellence, General Services fosters a dynamic and rewarding work environment for individuals looking to make a meaningful impact in local government.

Are you a dynamic leader with a passion for public transit? Loudoun County's Transit, Fleet, and Commuter Services Division is looking for a Transit Operations Program Administrator to oversee contracted transit operations and maintenance services.

About the Role:
In this key position, you'll manage transit contractors, ensure service quality and safety, and lead a team of transit professionals. You'll work to optimize operations, enhance customer experience, and maintain compliance with regulatory standards-all while keeping our transit services running smoothly.

Key Responsibilities:
* Contract & Operations Management - Oversee transit service contracts, monitor performance, and drive continuous improvement.
* Leadership & Team Development - Lead a dedicated team, providing mentorship and strategic direction.
* Performance & Data Analysis - Use data-driven insights to enhance efficiency and customer satisfaction.
* Budget & Grants - Manage budgets, monitor expenses, and oversee grant applications and reporting.
* Regulatory Compliance & Safety - Ensure adherence to local, state, and federal regulations while fostering a strong safety culture.
* Community Engagement - Collaborate with stakeholders, address customer concerns, and drive service improvements.

What We're Looking For:
A proactive problem-solver with experience in transit operations, contract management, and team leadership. Strong communication, analytical, and strategic planning skills are essential.

This position is eligible for partial telework in accordance with County and Department policies.

Hiring salary is commensurate with experience.

Master's degree in Transportation Planning or a related field; four (4) years of related, progressively responsible work experience, preferably in public transit operations; or equivalent combination of education and experience.

* Experience using real-time information and electronic fare collection systems is preferred
* Federal and State grant reporting experience is preferred

Valid driver's license and good driving record required (driving records may be reviewed annually for continued qualification). The successful candidate will undergo pre-employment criminal, credit, and DMV record background checks.

Will be required to work in an outdoor environment and/or operate a vehicle in various types of weather. This position requires flexibility to be present during early morning hours, evenings and periodically work weekend days to monitor transit operations. This position is considered "essential."