Assistant Registrar

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Essential Functions and Responsibilities:

• Identify process improvements and accuracy of student information, as it pertains to Program Migration and Enrollment Reporting
• Analyze data and make recommendations for system improvement management
• Provide tracking tools to measure and manage departmental objectives and key operating metrics
• Provide guidance for employees to sustain, develop, enforce, and report operating standards; recommend actions for continual improvement
• Promote and support impactful ideas so employees can develop and implement new processes and procedures designed to maximize efficiency
• Conduct regular meetings to advance process improvement initiatives
• Participating in meetings with other university stakeholders to execute new initiatives, programs, and projects
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Communicates to improve and promote teamwork, decision-making, and problem-solving. Listens and responds effectively to the reactions and positions of others and encourages the expression of diverse ideas and opinions. Adjusts message and style to fit the audience. Provides timely and helpful feedback. Communicates appropriately to gain support with all audiences.
• Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done.
• Deals comfortably with uncertainty of change.Effectively handles risk. Can decide to act without knowing all the details. Is calm and productive, even when things are uncertain. Deals constructively with problems that do not have clear solutions or outcomes.
• Confident and resilient under pressure. Handles and manages crises effectively. Maintains a positive attitude despite adversity. Bounces back from obstacles and setbacks. Grows from hardships and negative experiences.
• Drives for Results:Has a strong outcomes-based orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of successfully achieving goals. Pushes self and helps others achieve results. Has a continuous improvement mindset.
• Forms teams with appropriate combinationsof styles, perspectives, and experience. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Shares team accomplishments and rewards team efforts. Fosters open dialogue and collaboration among the team. Creates a team that works well cross-functionally.
• Learns quickly when facing new situations. Experiments to find new solutions. Takes on challenges of unfamiliar tasks. Extracts lessons learned from failures and mistakes. Expands knowledge base through ongoing curiosity.

Job Qualifications:

Minimum Qualifications:

• Bachelor's degree, preferably in Business Administration/Information Systems/Higher Education or the equivalent combination of education and experience within a Registrar's Office.
• 3 years of experience in a managerial position with progressive responsibility within an academic setting

Preferred Qualifications:

• Master's Degree, preferably in Business Administration/Information Systems/Higher Education or the equivalent combination of education and experience within a Registrar's Office.
• 5 years of experience in a managerial position with progressive responsibility within an academic setting
• Experience using Ellucian Banner, Hyland OnBase Document Imaging, and Kofax.
• Moderate to expert skill level with Microsoft Office Suite

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.