Account Executive CAN BE FILLED AT A HIGHER LEVEL (Hybrid Schedule)

SDG&E is not just an energy company, we are the architects of a brighter, cleaner future. Our employees power everyday life for 3.7 million people - bringing the energy to support their passions, ambitions, and the heartbeat of our community.

We call Southern California our home. It's where we chase our dreams and raise our families. That's why the people who live here deserve an energy company unlike any other, and that's why every day, SDG&E employees strive to be at the forefront of innovations to reduce emissions, modernize the electric grid, and enable our customers to make the transition to clean technologies. We're redefining sustainability, advancing zero-emissions solutions, and driving the electric vehicle revolution.

It takes the best to build the best - join us!

Primary Purpose:

Develops and manages relationships with large and commercial, industrial and public sector customers throughout the Company's service territory. Acts as a single point of contact ensuring customers are informed and comply with all applicable service options, tariffs and rules while strategically offering customers energy solutions and value-added services in the form of various program offerings, rate options and new technologies. Manages all customer's operational service-related demands including supporting customers during Public Safety Power Shutoffs or other emergency situations such as customer outages or EOC activations.

Duties and Responsibilities:

• Establishes and manages collaborative, mutually beneficial relationships with SDG&E's large commercial, industrial and public sector customers. Acts as Company consultant offering customers value added services to meet their energy needs and responds to customer billing inquiries, infrastructure questions, rate issues, new program offerings and other energy related issues. Provides customer education to ensures customer commitment on various program offerings (Energy Efficiency, Demand Response, Clean Transportation, advanced clean technologies) or other services. Serves as internal liaison between the utility and customers - building and maintaining positive collaborative relationships across multiple internal business units including but not limited to Customer Programs, Regional Operations personnel, Outreach, Billing, Regional Public Affairs, Community Relations, Marketing & Communications, Electric Distribution and Operations, Design and Project Management, Transmission, Regulatory, Legal, Electric System Planning and Electric Engineering.
• Provides market intelligence including competitive threats; technical developments; industry trends and the impacts of utility policies, government legislation and GHG regulation; Company initiatives and offerings from the customer perspective. Proposes strategies, tactics and new program ideas and partners with staff to enhance the utility's competitive position in a current or new market, and advises customers on emerging technologies and alternative energy options. Identifies key customer issues and elevates them to the appropriate executive level within the utility for consideration of impact on long range strategies. Collaborates with internal departments, stakeholders and cross-functional teams around strategic planning, process improvements and the development & implementation of new and innovative best practices.
• Leads education efforts with customers on complex tariff and regulatory issues. Negotiates and executes all required regulatory contracts, agreements and terms of service. Develops financial analyses for customers to assist with customer energy budget projections. Mobilizes customer support for regulatory and legislative initiatives, typically under tight deadlines. Serves critical role by persuading customers to write support letters and/or participate in regulatory workshops. Provides input to regulatory strategy that reflects customer concerns surrounding rate issues and proposed tariff changes.
• Maintains a detailed customer information database and reports on metrics using a CRM and other tools.
• Performs other duties as assigned (no more than 5% of duties).

Hybrid Schedule:

• Although the schedule may vary, typically this will allow the employee to work onsite three days per week and remotely on the remaining workdays.
• Must reside in Southern California or be willing to relocate upon hire.

Required Qualifications:

• Bachelor's Degree Engineering, Business, Marketing, Finance, Public Affairs, Communications or other related field of study or equivalent training and/or experience.
• 5 years experience in customer service, account management, billing, regulatory, sales position, or related experience, including utility or electric industry experience.
• Ability to clearly articulate technical and non-technical information and convey messages across audiences, utilizing formal and informal communication modes such as presentations, written documents, and one-on-one conversations.
• Knowledge of customer management with understanding of customer attitudes and needs and how customers make purchasing decisions (i.e., operational needs, financial/pay-back requirements, budgeting cycles, technological preferences and biases, etc.).
• Ability to perform qualitative and quantitative analysis for customer projects that have a variety of alternative options. Working knowledge of the technical and economic impacts to the customer for the implementation of various energy options for their equipment. Able to provide input to the customer for various rates, tariff options and energy programs.
• Project management principles knowledge including managing scope, schedule, budget, risks, compliance.
• Working knowledge and understanding of computers, Windows applications (Word, Excel, PowerPoint, Visio, Sharepoint), and customer database software.
• Travel is required within the service territory to various company locations in addition to potential travel outside of the territory to attend meetings, training and conferences.
• May be required to work outside normal business hours during emergency situations such as customer outages or Emergency Operations Center (EOC) activations.

Preferred Qualifications:

• Certified Energy Manager (CEM) License.
• Knowledge of overall Company operations and customer offerings, departmental operations and related processes including natural gas and electric end-use applications and equipment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Note: SDG&E strives to ensure that employees are paid equitably and competitively. Starting salaries may vary based on factors such as relevant experience, qualifications, and education.

SDG&E offers a competitive total rewards package that goes beyond base salary. This position is eligible for an annual performance-based incentive (bonus) as well as other merit-based recognition. Company benefits include health and welfare (medical, dental, vision), employer contributions to retirement benefits, life insurance, paid time off, as well as other company offerings such as tuition reimbursement, paid parental leave, and employee assistance programs.