Residency Program Coordinator
Job Summary Applies knowledge about curriculum, requirements and educational activities to coordinate professional health education programs. Coordinates and maintains program operations, which may include teaching and learning activities, program curriculum, learner scheduling, maintaining databases, tracking learner compliance, and program accreditation.
Under the direction of the FCM Program Manager, the Residency Program Coordinator is responsible for providing day-to-day administrative support for the residency training program in compliance with organizational objectives and nationally accepted accreditation standards and requirements. The program coordinator will support learners including but not limited to faculty, residents, clinical fellows, graduate or undergraduate learners, and practicing licensed professionals.
The Residency Program Coordinator will be responsible for administering the following broad categories:
- Resident Support: Serves as point of first contact for residents around logistical issues, external rotations, program events, and educational activities. Utilizes strong interpersonal and relationship-building expertise to support continuous open communication and engagement between and among program learners and stakeholders over the course of their three-year training program.
- Residency Program Operations: Management of the residency management system of MedHub
- Residency Accreditation: Management of ACMGE annual reporting Program policies, ACGME ADS
- Residency Financial Management: Inputs and monitors budgets for program social events and/or educational activities, which may include recruitment, orientation, graduation, conferences, and other activities.
- Management of Residency Program Evaluation: Assist in the coordination, design, and implementation of the data collection and evaluation process, and support directors and faculty overseeing residency program evaluations.
The ideal candidate will be a pragmatic problem-solver and a team player, with excellent communication skills and meticulous attention to detail, with at least 3 years of experience working in an office, preferably in an academic or healthcare setting. This position requires the ability to carry out multiple tasks and projects simultaneously while encountering frequent disruptions in workflow from residents, faculty, and staff. The ability to manage one's time effectively to ensure timely and accurate completion of assigned work is imperative, as is the maintenance of professionalism, customer service, and a calm demeanor when juggling multiple requests.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $83,700 - $125,600 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description The Department of Family & Community Medicine (DFCM) is engaged in research, teaching, training, service and clinical activities located at seven primary UCSF and leased sites in San Francisco (Parnassus, ZSFG - Buildings 80, 90, 20 and the Main Hospital, Mission Center Building, Laurel Heights, Mission Hall, Lakeshore, Lakeside) as well as the OSHER center, Women's Health and the UCSF Primary Care Practices at China Basin and Laurel Village and at various local community, national and international research/service/education training and clinical sites. In addition to the Department's Family Medicine Residency Program, the Department has affiliated residency programs in Fresno, Salinas, Santa Rosa, Kaiser Vallejo, Santa Rosa, and Contra Costa Health Systems. Authority and accountability for the Department reside with the Department Chair who delegates authority to Vice Chairs, the Executive Council, Directors and Chiefs of Service and their Administrators and the Department Associate Chair of Administration and Finance.
The Department's Mission is to improve health through excellence and innovation in patient care, education, research, advocacy, and community empowerment. We are dedicated to building a just and equitable society, recognizing that health and illness are shaped by the contexts of people's lives. To accomplish our mission, we:
- Provide comprehensive care built on trusting and healing relationships with individuals, families, and communities.
- Educate learners in the principles and practices of family and community medicine, emphasizing the interconnectedness of people and systems.
- Advance and apply knowledge in patient care, population health, community engagement, and public policy.
- Promote a culture of inclusion, mutual support, and meaningful work.
Required Qualifications
- Bachelor's degree in related area and / or equivalent experience / training
- Minimum 3 years of related experience
- Thorough knowledge of relevant policies and regulatory requirements. Solid knowledge of health professions education program requirements. Thorough knowledge of health professions education industry.
- Thorough knowledge of administrative analysis and operations research. Demonstrated ability to develop and implement processes and systems. Thorough knowledge of the administrative and operational implications in a program.
- Demonstrated experience and documented excellence in oral and written communications skills; includes active listening and critical thinking.
- Strong interpersonal skills. Actively cooperates and supports the work of others. Ability to work productively with anyone regardless of background. Empathetic and aware of impact on others. Strong problem solving skills to assist learners and resolve issues.
- Excellent organizational skills, analytical, and demonstrated attention to detail. Ability to complete work and meet established deadlines in an accurate and timely manner, and to manage short and competing deadlines.
- Thorough knowledge of educational software and platforms. Demonstrated ability to analyze and seek solutions to enhance the user experience. Thorough knowledge of data management, documentation methods used in investigating and presenting findings about the program. Skills include statistical analysis of data across databases and systems.
- Computer skills; proficient in Microsoft Office
- Advanced organizational and project management skills. Advanced personal organization skills and ability to prioritize competing deadlines.
Preferred Qualifications
- Master's degree in related area preferred
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Code and Payroll Title 004389 HEALTH PROFNS EDUC SPEC 3 Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location San Francisco, CA Additional Shift Details Monday-Friday 8am-5pm |
University of California - San Francisco Campus and Health
Mar 11, 2025