Title: Customer Service Representative
Reports To: Director, Customer Service and Operations
Location: Houston, TX
FLSA Status: Non-Exempt
Who We Are:
Triton International is the world's largest and most reliable container leasing company. We provide our customers with efficiency and certainty in an unpredictable world. Our customers depend on our extensive worldwide network and large equipment inventory to meet their needs and help keep global commerce moving forward. We are guided by our values of integrity, reliability, creativity, excellence, teamwork, and long-term view, alongside core competencies that foster a culture of leadership, innovation, and sustainable growth. Together, these principles empower our team, driving our continued success and cementing our position as an industry leader.
Why You'll Love This Job:
As part of the Triton Team, you will play an integral part in our mission "to support the supply chains that connect the world."
- Impact: Contribute to meaningful projects that make a difference in the global supply chain.
- Growth: Take advantage of professional development opportunities and grow your career with us.
- Culture: Be part of a supportive, innovative, and diverse team where your ideas are valued.
- Benefits: Enjoy a comprehensive benefits package.
What You'll Do:
The CSR is responsible for providing the highest level of service to Triton's customers, internal and external, for the day to day workings of the region. This includes monitoring depot activity and reporting, follow up calls with customers, maintaining container data in the computer system related to all activity, and troubleshooting when and where required. The position will communicate directly with dedicated customers, depots and vendors and provide hands-on, direct support to the Marketing, Sales and Technical teams.
- Handle and follow up and/or distribute accordingly all incoming calls & emails from customers and depots.
- Communicate with customers, depots, vendors and the internal Marketing and Sales Team in a timely and efficient manner. Maintaining good relationships with all.
- Handle all customer inquiries such as bookings, sales orders, availability, technical details, outstanding bookings/redeliveries, etc. Some of these queries will require assistance from Operations, Marketing or Technical Manager.
- Ensure that all Electronic Data Interchange ("EDI") daily activity input is correctly posted in the system on a daily basis.
- Handle the Customs Clearance process and documentation within assigned geographical "area".
- Handle the estimates, approvals and repairs process escalating any issues as needed to ensure corrective solutions for assigned geographical area.
- Maintain up to date knowledge of system enhancements and developments pertaining to Triweb, Trifleet and IAS.
- Equipment management, monitoring, and inventory control in assigned ports and depots.
- Maintain computer system data as it relates to the ports, depots, and customers.
- Other tasks and responsibilities as needed.
What We're Looking For:
- 0-3 years of customer service experience, preferably in the container leasing, shipping, or transportation industries.
- Bachelor's or Associate's degree preferred.
- General knowledge of the container/shipping industry and/or eagerness to learn.
- Proficient in Microsoft office and adaptable to in house systems.
- Demonstrated ability to perform efficiently in a team environment.
- Self-motivated, high energy level and positive attitude.
- Ability to work under pressure and time constraints and have a pro-active attitude for solving queries.
- Must be at a commutable distance (within 50 miles) to the Houston office
- Applicants must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
You'll Succeed Here If You Are:
- Aligned to Triton's company values which includes Integrity, Reliability, Creativity, Excellence, Teamwork and Long-term view.
- Organized and have strong prioritization skills with a demonstrated ability to respond/act promptly to any inquiries regarding operational matters, availability, repair and trucking.
- Able to apply and manage company policies, processes and procedures in order to ensure that quality services, support and/or supplies are provided.
- A strong communicator and team player who focuses on building interpersonal connections with business owners and key decision-makers and able to manage customer expectations and to construct and negotiate good outcomes.
- Able to provide service excellence to internal and/or external clients and customers by effectively establishing relationships with clients and customers to understand and meet or exceed their needs.
- Able to listen and communicate openly, honestly and respectfully with different audiences, promoting dialogue and building consensus.
- Adaptable and flexible to various personalities and levels of management both internally and within the customer network.
What We Offer:
- Competitive salary
- Bonus potential
- Comprehensive benefit plans
- Generous time off
- Learning and development
- Employee Resource Groups (ERGs)
- Hybrid working schedule of 3 days in the office (Monday - Wednesday)
How to Apply:
Ready to join our team? Visit our career's portal at https://www.tritoninternational.com/careers
We look forward to hearing from you!
Triton is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.
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Triton International
Mar 11, 2025 