Senior Software Support Engineer

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays

PeakLogix, an Alta Equipment company, is an industry leader in the Material Handling market segment providing innovative solutions that simplify the warehouse order fulfillment experience and introduces new efficiencies that increase productivity when fulfilling customer orders.

If you like the excitement of working with very talented colleagues in a fast-paced environment while implementing world class solutions at venerable brand name clients, please submit your application.

Overview: Are you passionate about working with a talented team in a fast-paced environment while providing world-class support for renowned brand-name clients? If so, we encourage you to apply for our Software Support Engineer position.

Primary Responsibilities: As a Senior Software Support Engineer, you will work closely with our architects and senior developers to gain an in-depth understanding of our product and how our customers leverage it to enhance efficiencies through automation in warehouses, distribution centers, and manufacturing facilities. You will apply this knowledge to:

• Troubleshoot and diagnose issues found at customer sites, identifying the root cause and implementing effective solutions.
• Work directly with customers to understand, replicate, and resolve software issues efficiently.
• Test, deploy, debug, maintain, and improve existing software solutions to enhance system reliability.
• Document root cause analysis findings and resolutions to improve future issue prevention.
• Serve as the primary technical point of contact for assigned clients, ensuring timely and effective resolution of technical concerns.

Position Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, or Information Systems.
• 7+ years of experience troubleshooting software and system issues in production environments.
• 7+ years of experience diagnosing and resolving application and hardware integration problems using sockets, database tables, Web Services, or middleware.
• 7+ years of experience utilizing source code control software.
• 1+ years of experience with MS SQL Server and writing SQL queries
• 7+ years of experience developing and debugging software using .Net Core, Angular, WPF, SQL, or C#.
• Excellent problem-solving skills with a strong ability to perform root cause analysis.
• Strong interpersonal and communication skills to effectively work with customers and internal teams.
• Ability to work independently and manage time efficiently.
• Willingness to travel (up to 20%).

Preferred Qualifications:

• 7+ years of experience in web UI debugging and issue resolution.
• Experience with Warehouse Management Software.
• Experience working in an Agile development environment.

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Other Opportunities at Alta:

Please visit our careers page at altg.jobs to view other openings that may be of interest to you!

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately!

• Midlothian, VA, USA
• Syracuse, NY, USA
• Virtual