Manager of Quality

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Manager of Quality to join our growing team.

Job Summary:

Who we need:

The EAP Quality Manager is responsible for developing, implementing, and monitoring quality and performance improvement metrics, activities and outcomes. Oversees and participates in the day-to-day operations and the development and monitoring of quality activities.

What you'll do:

• Participates in preparing and submitting quarterly and annual quality reports and/or deliverables to clients.
• Responsible for maintaining the EAP's Quality Management Plan and Program Description. Leads and facilitates all Quality and Performance Improvement (QPI) activities.
• Ensures the implementation of key performance indicators and maintains systems for tracking, reporting, and improving performance.
• Assists operational leadership in developing benchmarks for quality measures and outcomes over time and across programs.
• Facilitates electronic access for staff to current and archived policies, procedures, job aids, letters, reports, committee agendas and minutes. Responsible for ensuring all are updated as changes occur or at least annually.
• Leads member satisfaction initiatives, including identifying tools and distribution methods. Reviews member satisfaction surveys and provides comparison to performance indicators. Oversees client satisfaction and other surveys related to satisfaction and outcomes.
• Leads the Local Quality Improvement Committee (LQIC) and participates in corporate quality committees (as requested).
• Conducts audits, quality of care reviews, investigates, and assists in resolution of service issues, grievances or complaints.
• Conducts audits and reviews manager's audit results to confirm compliance with URAC and/or other contractual or regulatory documentation requirements.
• Monitor and report on specified quality indicators to identify opportunities for process improvement. Identifies areas of potential risk associated with the findings.
• Develop and maintain Quality Improvement Processes (QIPs) in alignment with company requirements.
• Documents quality metrics in corporate databases identifies positive and negative trends; shares findings with department leadership.
• Reviews, evaluates and reports adverse incidents to corporate compliance (i.e. data/ HIPAA breaches, etc.) which may have immediate negative implications for the Company and assists with the formulation of a plan of action for handling the incident/issue.
• Executes CQI plans to ensure they meet current and future business requirements (e.g., best practices, quality, work efficiencies, regulatory requirements, & new program introductions).

• Focus on clinical outcomes, supporting operations with the following:
  • Work with leadership, operations and analytics to identify program value components.
  • Converting outcomes metrics into meaningful client reporting
  • Analyzing operational data to include comparing against benchmarks and, in conjunction with leaders, recommending program/policy changes based on trends.
• Support RFP and Proposal processes for clients from a quality perspective, as needed.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

Required Qualifications

• Bachelor's degree is required, preferably in a mental health or healthcare related field.
• Quality management experience in a health-related field is required.
• Solutioning, recommending appropriate improvements and problem solving of various types of EAP issues is required.
• Minimum of 3 years behavioral health, healthcare or EAP experience is required.

• Knowledge of performance improvement strategies, principles, methodologies, techniques, and data analysis

• Ability to take initiative, provide leadership, maintain confidentiality, meet deadlines and work in a team environment.

• Analytical skills must be highly developed with an ability to objectively evaluate data and perform statistical analysis.

• Excellent communication (verbal and written), organizational, presentation, and interpersonal skills required.

• Ability to prioritize and manage multiple assignments.

• Proficient in MS Office applications and internet/web navigation

Preferred Qualifications

• Master's degree in a mental health, healthcare or quality related field is preferred.
• Formal training or certification in quality and/or program measures or design is desired (CEAP, CPHQ, ISO, Six Sigma.)

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The pay range for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.