Field Service Technician III

EnerSys
company vehicle
United States, North Carolina, Raleigh
5942 Six Forks Road (Show on map)
Mar 11, 2025
EnerSysis an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm. This position will report to our EnerSys Energy Systems business, which servesthe telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks. EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwideheadquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. Job Purpose Provide technical and application support for EnerSys Battery and Systems products and services. Contribute an on-site presence to lead the team and deliver quality service. Using experience offer mentorship to other team members in Health and Safety, quality, and standards. This position will be expected to contribute to financial targets in both Revenue and Margin targets. Essential Duties and Responsibilities * Preform installation of DC Power plants, BDFB's, Inverters, UPS, and DC Battery systems * Follows all company policies and procedures as listed, but not limited to: Warranty policies, Federal & Provincial safety standards, transportation of dangerous goods * Maintains a safe, orderly, and clean working environment * Is directly responsible for company assets such as service vehicles, inventory, tools, laptops, and test equipment * Maintains truck log, if necessary, according to provincial and or federal requirements * Maintains good communication with Field Supervisor * Completes and submits reports as required * Coordination of shipping and receiving, and in the field, material audits to identify shortages * Perform Commissioning of DC power Plants, Inverters, and battery conductance readings, testing of system and equipment alarms * Perform rectifier and inverter module swaps, and updating system inventories * Perform Preventative Maintenance routines, which would include completing reports and data analysis, which would identify key areas where the clients could improve their systems or are at risk based on the data collected * Install data cabinets, cable tray infrastructure, including load bearing axillary systems, Fiber Optic Raceways, Grounding, and alarm connections Qualifications Required Qualifications Education: * High School Diploma or equivalent Experience: * 2+ years of related experience Other Requirements * Able to travel to support in-field operations * Required to complete RP101, RP201, or Systems equivalent * Strong knowledge of Microsoft Office suite and Teams * Able to lift 135 lbs un-assisted * Strong mechanical aptitude * Able to work and demonstrate safe work procedures with hand and power tools * Able to comprehend and compose documents such as customer correspondences, technical manuals, memos, and reports in English and/or French * Able to perform math calculations and measurements * Strong organizational and planning skills * Ability to identify and find solutions for complex problems * A strong understanding of company procedures and policies * Strong knowledge of our client's and industry standards such as IEEE & Telcordia Desirable Qualifications and Skills * Advanced electrical understanding being able to identify and mitigate risks related to electrical circuits * The ability to use test equipment and interpret the collected reading/data * The ability to read electrical and construction schematics * Post-secondary certificate or diploma or Red Seal Trade Certifications * Ability to grow revenue with strong client relationships General Job Requirements Must be able and willing to do overnight travel Must be able and willing to operate a forklift. This position requires you to drive a company vehicle. Therefore, you must be able to pass the company's driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements. Must be able to differentiate colors. Must be able to frequently bend; twist; reach; stoop; kneel or crouch. Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee. Must be able to stand for long periods of time Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times. Must be able and willing to work overtime. Must be able and willing to work varying schedules which may include nights, weekends, and public holidays. Risk of electrical shock. This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety. This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions. EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled Know Your Rights Know Your Rights (Spanish) EEO is the Law Supplement Pay Transparency Nondiscrimination