La Mansion Reservations Agent

La Mansion del Rio

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor's Palace, San Antonio Convention Center and other well-known landmarks.

Omni La Mansion del Rio's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Responsible for understanding the basic tenets of Rooms Merchandising and integrating that knowledge with Selective Selling Techniques to sell the right rooms to the right customers at the right rate.

Ensure that all Moments of Service standards are met
• Create and modify reservations
• File 3^rd party reservations and back-up any ESP & Sales Reservation inquiries
• Post advance deposits on all prepaid reservations within 24 hours of booking
• Process 800 number reservations with use of Daily Reservations Report
• Process and research travel agency commissions
• Monitor multiple booking reservations and remove from system
• Monitor FIT mailbox & 3^rd party channels via extranet
• Create and maintain transient room block. Ensure all reservations have correct billing, and all other necessary information
• Take reservation calls from customers and OmniRez agents requesting on property assistance or any other calls pertaining to room reservations
• Detail package reservations with appropriate notes and maintain Dynamic packages and MyUpgrades

• Customer service experience required
• High school diploma or equivalent
• Must be proficient in Excel, Outlook and other general computer skills
• Must be able to communicate effectively with internal and external guests

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.