Audio Visual (AV) Technician - Onsite in Houston, TX

Req ID:315894

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Audio Visual (AV) Technician - Onsite in Houston, TX to join our team in Houston, Texas (US-TX), United States (US).

Primary role will be to setup and support Audio / Visual (AV) Conference room support at the supporting end-client's headquarters that is located in Houston TX.

Equipment is primary Logitech "Teams Rooms" based, both Android for Teams and Windows for Teams. These setups are single and dual-screen, with microphones, speakers, cameras, and logitech TAP interfaces, with wireless ScreenBeam devices (wireless and USB-dongle wireless) for screen share in some rooms. Small huddle rooms may include Phone for Microsoft Teams spiderphones. Training rooms will include AV racks with equipment that includes an Intel NUC running Teams for Windows with a HDMI matrix switch.

Having experience with Service Now is also a plus but not required.

Key AV Responsibilities (Primary):

• Serve as the main technical point of contact for Conference Room support for clients, providing excellent customer service and timely issue resolution
• Provide support for Logitech-based AV systems, including Teams Rooms setups and wireless screen-sharing devices (Screen Beam)
• Recommend process improvements to enhance workflow, productivity, and customer satisfaction
• Assist with special projects and preventive maintenance to ensure system reliability

Key Desktop Support Responsibilities (Secondary):

• Support client workstations, including installation, troubleshooting, and maintenance of hardware and peripherals (printers, scanners, etc.)
• Offer on-site technical support, system upgrades, and incident management for end-user devices

In addition to Audio / Visual Conference room support, the candidate must also be proficient in the following.

• • Provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers
  • Responsible for installing and maintaining all works station hardware and client software
  • Investigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increased productivity and increased customer satisfaction
  • Adhere to all processes, policies, and practices of NTT and the customer. Responsibilities include but are not limited to:
• On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals
• Serve as company liaison with customer on technical issue associated with duties
• Install and support both Hardware and software components for end user devices
• Evaluate system configurations and software to ensure effective use of resources
• Provide level 1 technical support and incident management functions
• Diagnose and resolve product performance problems
• Perform maintenance and repair services
• Ensure customer satisfaction by advising on preventive maintenance and configuration optimization
• Provide project support as needed

Required Qualifications:

• 4+ Years End user support- technical Desktop support to include Audio / Visual (AV) support
• Must have AV facilities experience to include working with projectors, large screens, microphones, speakers, video walls, and/or lighting within meeting rooms
• Must have experience with on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals

Highly Preferred Skills:

• Experience with Logitech-based AV systems specifically
• Having experience with ScreenBeam and spiderphones is also highly preferred
• Working within ServiceNow is a plus
• Knowledge of network connectivity and desktop operating system administration
• Proficient in Windows operating system environment
• Strong client service skills to include: strong verbal and written communication skills
• Manages escalated client situations with a focus on building positive client relationships
• Excellent understanding of internal service processes and able to articulate these to clients
• Strong technical and product knowledge to include strong troubleshooting and problem-solving skills
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Undergraduate degree or equivalent combination of education andwork experience

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

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