Assistant Director, Integrated Graduate Student Services

Georgia State University
$60,000-75,000
tuition assistance, retirement plan
United States, Georgia, Atlanta
1 Park Place (Show on map)
Mar 12, 2025
Description : Assistant Director, Integrated Graduate Student Services (Financial) Robinson College of Business Office of Premium/Executive Programs Georgia State University, one of the world's leading academic institutions, nationally recognized for its innovation in student success, invites nominations and applications for the position of Assistant Director or Student Engagement at the J. Mack Robinson College of Business. Robinson is focused on reimagining innovation with a mission to prepare people from all backgrounds to lead, innovate, and grow their potential to advance in business and society. The Assistant Director of Student Engagement will play an integral role in supporting a growing graduate business student community (over 1400) across the portfolio of 15 graduate programs. The diversity of programs enables Robinson to offer one of the largest and most dynamic portfolios of any business school in the U.S. Reporting to the Associate Director of Student Engagement, this position will be part of a student engagement team focused on building and delivering meaningful, culture and community driven co-curricular opportunities that will expand interactions across the larger graduate business community while nurturing program specific initiatives where necessary. Additionally, this role will serve as a hub for student support, resources, and communication, ensuring an inclusive and supportive student experience. Located in our Buckhead Atlanta Campus, the Assistant Director will join a team of high[1]performing, forward-thinking, student engagement professionals who work collaboratively to guide and support students through the student lifecycle. HERE IS WHAT YOU WILL DO Program Development: Vision, develop, deliver and assess innovative student-centered co-and extra-curricular initiatives including but not limited to signature events, case competitions, workshops, symposiums, etc. Foster student engagement, involvement, and community Utilize data to improve and advance efforts by tracking budgets and attendance, running reports, creating and delivering surveys, etc. Develop and implement orientation programs for new graduate students Manage budgets related to graduate student support services, ensuring efficient use of resources Student Support & Customer Service: Serves as the face of Robinson graduate business programs and an accessible point of contact for new and current students for dedicated programs and across the portfolio Facilitate and execute daily tactical operations such as registration, holds, general questions, financial aid communication, faculty support, GRA hiring, and be the subject matter expert on GSU and Robinson resources Host webinars and sessions as necessary to communicate critical information and updates to students, make occasional class visits to connect and make announcements, and attend signature and program-related events Provide ongoing support for student organizations through programmatic collaboration Attend and support Robinson Ready events as assigned or needed Address and resolve student concerns, complaints, or issues related to their experience Student Communication: Serve as an information hub for on-campus resources, events, deadlines, etc. Build out student engagement timelines to provide insight into opportunities and experiences in the program Managed day-to-day student communication outreach, including but not limited to promoting student engagement events and opportunities, managing student inquiries and phone calls, and providing content for incoming and current student portals and technology tools such as CampusReel, 12Twenty, etc. Leadership & Innovation: Take ownership of student engagement leadership initiatives, may include but not limited to: a signature event, case competition manager, student organization advisor, international programs liaison, student ambassador program creation and management, etc. Provide mentorship to team members, leveraging experience and expertise in student engagement to help advance individuals and the team Cross-train on other programs to understand and support similar and differing needs of Robinson graduate students Serve on committees at Robinson or GSU as assigned Collaboration: Collaborate with various departments, faculty and staff to create a seamless, integrated and holistic student engagement experience from first admission to graduation Collaborate across the student engagement team to simply, streamline, and systemize efforts, creating immersive and engaging experiences across the portfolio Collaborate with academic advisors to ensure consistency in academic support practices Relationships building and stakeholder management: Partner with faculty directors to understand goals, needs, and outcomes for students. Establish and maintain effective working relationships with students, faculty, staff, campus department,s and vendors. Serve as a liaison to campus partners that support the student lifecycle. Reporting & Assessment: Pull reports for faculty directors and leadership as needed Generate engagement reports to track the success of efforts Host After Action Reviews to reflect on and improve programming and initiatives Benefits - The University System of Georgia (USG) provides comprehensive benefits to Georgia State employees. USG offers healthcare, dental, vision, and other benefits, as well as retirement plan options. https://hr.gsu.edu/service-centers/benefits/ Key Benefits - USG Retirement Options Optional Retirement Plan -- ORP is a 401(a) Defined Contribution Plan. Employees contribute 6% and USG contributes 9.24% to the plan. Employees are immediately vested. Teacher Retirement System -- TRS is a Defined Benefit Plan, a traditional public pension plan. Employees contribute 6% and USG contributes 19.81% to the plan. Your retirement benefit is calculated by factoring years of service, final salary, and a 2% multiplier. Employees are vested after 10 years. See the retirement comparison chart for more information. Tuition Assistance Program (TAP) -- Full-time employees enrolled in a USG degree program may earn their degree for free. Find the TAP details here. Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications : Minimum Requirements: Master's degree and four years of related experience, or a combination of education and related experience Preferred Hiring Qualifications: 3 plus years of work experience in financial services and /or higher education (preferably career services or admissions) is preferred Working knowledge of student engagement in a university environment Strong project management skills and attention to detail Experience planning events and creating communication outreach preferred Ability to use initiative and discretion in dealing with current students during the student lifecycle High personal standard of customer service, professionalism and maturity required. Strong interpersonal skills to work effectively and diplomatically with graduate level students Excellent verbal and written communication skills; ability to make group presentations and influence others Familiarity with tools like Utilize tools like 12Twenty, Slate, CampusReel, Zoom meetings, a plus Ability to make independent decisions, problem solve and take appropriate action Experience interacting with individuals from various social, cultural, economic and educational backgrounds Stay informed about changes in policies and procedures affecting graduate students and communicate these changes effectively. Fulfill any supplementary assignments or responsibilities as directed by management. College/Business Unit : Robinson College of Business Department : Graduate Recruiting and Student Services Location : Atlanta Campus Shift : 8:30 to 5:15 may vary Salary : $60,000-75,000 Pay Grade : 2-3 FLSA Status : Exempt Job Type : Full Time (Benefits Eligible) Job Posting : 03/11/25, 6:36:36 PM Closing Date : 03/27/25, 3:59:00 AM Special Instructions : To be fully considered for this position, all candidates must submit the following at the time of submission: A complete and accurate GSU application Resume Cover Letter #LI-BD1 Georgia State University Values : COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place. INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents. USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.