Retail Clerk Lead - Part Time

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.

Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching
• Welcome difference and model respectful interaction with others
• Recognize and honor the important role that diversity brings to an educational community
• Are committed to educating a racially and socioeconomically diverse student population
• Are committed to teaching in a community college setting
• Care deeply about student success
• Intentionally support and promote efforts related to equity, diversity, and inclusion
• Honor TCC's mission promoting equitable access to educational opportunities
• Reflect the diversity of our community

Position Summary
Under direct supervision of the Associate Director of Bookstore, Food Services, and Print Services, performs lead-level work in the ordering, receiving, sales, inventory, cash control, and customer service functions for the college Bookstore. This position provides high-quality customer service and professionalism to both internal and external guests at Tacoma Community College campus.

• Regularly assigns, instructs, trains and checks the work of temporary staff, student workers and/or others.
• Direct the preparation of reports and in preparing the ordering of bookstore merchandise such as general merchandise and sundries.
• Receive, check, price and stock retail goods and supplies which requires lifting up to 50 pounds.
• Coordinate displays, special sales and new merchandise.
• Maintain stock inventory and bookstore records; take physical inventories of merchandise, advise supervisor as to changes in inventory levels.
• Maintain and file all purchasing and receiving documents.

• Create spreadsheets showing low selling items and make suggestions for replacements.
• Research and explore new food vendor options.

• Clean shelves, fixtures, and furnishings; maintain retail stock in attractive and orderly appearance.
• Prepare returns to vendors and/or publishers.
• Assist retail store customers and sell a wide variety of merchandise, dispense information concerning bookstore merchandise, policies and procedures.
• Serve as cashier; operate a point of sale cash register terminal, receive and dispense various forms of tender including cash, checks, credit cards, credit vouchers and gift certificates.
• Assist with Bookstore email correspondence to customers and staff.
• Prepare food, arranges condiments, and keeps food counter clean and orderly.
• Properly cleans and sanitizes food preparation area and equipment.
• Must maintain state health standards and have a current Food Handlers Permit.

• Process online orders for in-store pickup, Gig Harbor campus deliveries and shipping.
• Communicates information to the Associate Director of Bookstore, Food Services, and Print Services to ensure that all guest needs are met in a timely manner.
• Follows all verbal and written operational policies and procedures as directed by the Executive Director of Bookstore, Food Services, and Print Services and/or Associate Director of Bookstore, Food Services, and Print Services.

• Open/close store as needed.
• Perform other duties as required.

Minimum Qualifications

• High school graduate or equivalent
• One year of clerical, food counter, or retail sales experience
• Experience overseeing people in any setting (paid or volunteer).
• Excellent customer service

Conditions of Employment

• Successfully complete a criminal history background check prior to employment.
• Ability to move, lift and carry items up to 50 pounds.

Competencies

• Knowledge of computerized accounting and point-of-sale systems.
• Manage personal time and projects wisely; set priorities, make appropriate decisions to complete assigned tasks and solve problems efficiently and in a timely manner.
• Actively participate as a member of the bookstore team to move the department towards the completion of shared departmental and college goals.
• Excellent customer service skills; including establishing, building and maintaining internal/external customer satisfaction.
• Ability to provide empathetic and timely service to students, faculty, staff, and community members in a higher education setting.
• Ability to communicate and relate well with diverse populations, students, faculty, staff and the general public in a friendly, courteous, respectful and professional manner with an appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Ability to promote and maintain a healthy and positive work environment with collegial and cooperative work relationships.
• Ability to provide clear and ethical principles to decision making and use judgment and discretion in sensitive matters.
• Ability to perform well under pressure, multi-task, and engage in critical self-reflection and growth.
• Ability to work independently and as a member of the Bookstore team.
• Ability to represent the college effectively at all levels, both internally and externally.
• Communicates information to the Director of Bookstore and Food Services to ensure that all guest needs are met in a timely manner.
• Follows all verbal and written operational policies and procedures as directed by the Director of Bookstore and Food Services.

Application Material & Procedures
Complete application packages must include the following

1. TCC online application which includes education and employment history and 3 professional references. Incomplete applications will not be accepted.
2. Cover letter. In your cover letter, describe how your background and experience align with the responsibilities for this position.
3. Resume