Project Coordinator

The Project Coordinator provides support to the Project Manager, internal program team members, clients, vendors and users of various process flows, training materials, change management initiatives, documentation creation and tracking. Responsible for tracking and communicating ongoing project updates and process modifications with the program end users. The Project Coordinator will work with all parties within the program team to ensure that projects, documentation, and change management is delivered on time and a high-quality product is distributed.

GENERAL RESPONSIBILITIES:

Responsible for MSP project support and coordination

Utilizes project management tools to manage, monitor, and track program initiatives and projects

Provide support with creating and distributing VMS reporting and data trends

Create and share quarterly audit results with the program team and client

Document and track regular updates and modifications for program SOPs, RACIs, and Process Flows

Develops presentation of data trends that are scalable for reproduction and provides business insight.

Collaborates with the Project Manager to create detailed procedures; to include validation and quality assurance steps.

Provides written explanation of results/trends to MSP Executives and independently takes the initiative to modify presentation of results based on knowledge of business trends.

Uses working knowledge of various supported Vendor Management Software to troubleshoot issues.

Uses customized and standardized situational responses and processes to resolve customer issues.

Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions and escalates such issues according to standard escalation process.

Makes recommendations to improve efficiencies where applicable.

Works to meet all contracted SLA's and works to improve overall process by recommending improvements to Project Manager and/or Program Manager.

Maintains and continually increases knowledge of supported software solutions.

Assists with training sessions for suppliers, client managers, and program team members.

Interacts and coordinates with the Program Managers and Advisory Consultants frequently to communicate questions and receive updates on current requisition activity

Maintains thorough and accurate documentation of program processes and procedures

Participates in special projects and performs other duties as assigned by the Project Manager.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Education:

High school diploma or equivalent. Bachelor's degree preferred.

Experience:

Minimum of two (2) years' work experience in a service level industry and/or one (1) to three (3) years' experience in a customer service environment or equivalent.

KNOWLEDGE, SKILLS & ABILITIES:

Must have strong written and verbal skills.

Possess strong attention to detail.

Ability to establish and maintain effective working relationships through strong customer service skills.

Proven ability to work in a fast-paced and dynamic environment.

Proficient with Microsoft Office products, such as Word, Excel, PowerPoint and Outlook.

It's an exciting time to be part of our team. We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.
You'll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That's why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.
Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that's what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That's what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.
Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world's largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records
The anticipated salary range for this position is between $26.00-$29.81. Salary may be determined based on experience, education, geographic location, and other factors. This position participates in Pontoon's incentive program which also includes bonus eligibility.
Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.

Deadline to apply is March 19th, 2025.

Posting date: 03-10-2025