Field Service Specialist - Electrical Heat Tracing

Chemelex is a global leader in electric thermal and sensing solutions, protecting the world's critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments - from industrial plants and data centers to people's homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Assist sales and clientson technical, procedural, and commercial needs to ensurereliable performance of our applications and full customer satisfaction.
• Represent the company in engineering design discussions with, for example, clients and sub-contractors.
• Resolving reported failures within the warranty period and supporting customers for failures outside the warranty period.
• Organizinginterested partiesto resolve warranty cases as the need arises
• Provide product training to partners and installers, including product orientation to potential installers. Ability to run technical training.
• Ensuring that installation instructions arebeing adhered to by installers.
• Write technical reports and field reports.
• Variable working environments, with frequent requirements to enter commercial and manufacturing plants requiring protective safety equipment (safety shoes and glasses). This functionrequiresthe use of hand tools and a brazing torch with occasional work in confined spaces.

YOU HAVE:

• Ideally 5+ years of previous experience in delivering product/technical training/working with power distribution and/or heat tracing or commercial/ industrial applications and/or control and monitoring.
• Must be able to relocate to the greater Philadelphia area within 90 days if located outside of greater Philadelphia.
• Must be able to work from a home office in the Philadelphia area and travel 25-80% of the time across the US to job sites if needed. Valid driver's license is required.
• Validated experience as an electrical technician or electrician, with knowledge of electrical systems and equipment.
• Journeyman electrician license or equivalent certification preferred.
• Ability to read and interpret electrical blueprints, diagrams, and technical specifications to determine wiring layouts and installation procedures.
• Physical stamina and manual dexterity to perform tasks requiring bending, kneeling, lifting to 50lbs, climbing, and working in confined spaces.
• Ability to speak and write in proficient English and French preferred.
• Experience with resolving product installation issues with end customers.
• Knowledge ofgoverning bodies (NEC, IEC, IEEE)concerningproducts.

At Chemelex:

We protect places of progress through electric excellence.

Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.

Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions - defining excellence in our work for colleagues, customers and communities.

• Experts with empathy

• Explorer mindset

• Example for others

• Exceptional impact

Benefit Overview

At Chemelex, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

• A 401(k) retirement plan with a company match.

• Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.

We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.