Responsible for providing centralized loan servicing support to bank's branches, customers, loan operations and loan officers. Responsible for performing a variety of clerical functions and loan maintenance.
Responsibilities include, but are not limited to:
- Prepares and completes Paid Note Statements including releases of titles and preparation of mortgage releases, which may include electronic recording as applicable.
- Payment reversals and corrections.
- Payment and billing schedule fixes.
- Completes collateral releases.
- Provides exceptional customer service by phone or email to internal and external customers.
- Completes a variety of loan reports on a weekly and monthly basis.
- Escalation points for customer issues.
- Identifies efficiencies in loan servicing processes and identifies potential solutions.
- Utilizes available resources to identify, research and resolve routine customer issues.
- Assists in answering questions and providing training to teammates when needed.
General
- Completes required training specific to job responsibility.
- Performs other related duties as assigned.
Qualifications
Education/Experience:
- High School Education or equivalent.
- 3+ years of clerical or banking experience
Skills:
- Proficient in Microsoft Office products.
- Thorough understanding of loans, loan system and data system.
- Detailed information must be handled in an accurate, timely and confidential manner.
- Must be able to handle a significant workload of varying tasks.
- High Level of interpersonal skills with the ability to interact professionally with the team as well as internal and external customers.
- Ability to gain a comprehensive understanding of internal policies and procedures as well as state and federal laws and regulations governing Loan Servicing functions to ensure compliance upon completion of individual job duties.
At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e., bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.
First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
HP123
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First Mid Bank & Trust
paid time off, tuition reimbursement, 401(k)
Mar 12, 2025