Atlassian Software Expert

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

A week in the life of a Atlassian Software Expert:
* Serve as a subject matter expert for Atlassian Jira/Confluence/Jira Service Management and associated plugins in a virtualized environment.
* Configure and customize Jira products to automate processes, improve efficiency, and enhance user experience for all stakeholders.
* Integrate Atlassian products with CI/CD pipelines to ensure seamless flow of information between development and operations teams.
* Perform data migration from one Atlassian environment to another, ensuring data integrity and minimal disruption.
* Confluence Implementation: Create new spaces for users, define permissions, and maintain a well-organized knowledge base.
* Develop custom workflows, scripts, and automations to enhance JIRA functionality and leverage add-ons to extend its capabilities.
* Establish and maintain procedural documentation and knowledge articles and share knowledge through training and mentorship of team members.
* Collaborate closely with different working streams and engineers. Maintain strong communication and understanding of cross-functional team needs to ensure Atlassian solutions align with broader business objectives.
* Provide technical support and troubleshooting for Jira and Confluence users.
* Monitor and optimize the performance of Jira and Confluence instances.
* Ensure data integrity and security within Jira and Confluence.
* Stay up-to-date with the latest features and updates from Atlassian.

Job Requirements:
* U.S. Citizenship and ability to obtain a Secret clearance
* Security+ or equivalent IAT 2 or higher certification; or the ability to obtain one within 4 months of start date
* Minimum 5-7 years of experience in Atlassian products specifically Jira, Confluence, and Jira Service Management
* Ability to lead Atlassian automation, configuration, and implementation of projects to completion.
* Ability to resolve complex Atlassian problems and provide solutions with minimal guidance.
* Develop process documents (SOPs) for use by fellow team members.
* Ability to prioritize and manage tasks to accomplish goals on a given timeline.
* Virtualization experience using VMware / vSphere.
* Ability to provide general technical support for Atlassian products.
* Proficiency in scripting languages such as Groovy, Python, or JavaScript.
* Experience with Atlassian SDK and plugin development.
* Familiarity with REST APIs and webhooks for integration purposes.
* Excellent problem-solving and analytical skills.
* Ability to work independently and as part of a team.

Preferred Qualifications:

* Atlassian certifications (e.g., Jira Administrator, Confluence Administrator).
* Experience with Data Center version of JIRA.
* Knowledge of other Atlassian products (such as Bitbucket.)
* Experience with administration of RedHat (or derivative).
* Experience with Agile methodologies and tools.