Healthcare Operations Manager

JOB SUMMARY:

• Responsible for facilitating and maintaining inspection and service work relationships with healthcare account customers. Works closely with the Director of Healthcare Solutions and manages Regional Healthcare Operations Managers. Supports Service Managers, District Managers, and Regional Vice Presidents (RVPs) to ensure seamless inspections and service processes within specific healthcare regions, while maintaining expected profitability.

ESSENTIAL JOB DUTIES:

• Collaborate with Director of Healthcare Solutions, Regional Healthcare Operations Managers, Regional Inspections/Service Crews, District Service Managers, District Managers, and Regional Sales Manager to develop top-tier healthcare solution and operations strategy for all regions.
• Track, achieve, and maximize overall healthcare division budgets, margins, and trends.
• Direct and collaborate with Regional Healthcare Operations Managers/Branch Management to ensure:
  • Achievement of regional healthcare quarterly and annual budgets
  • Forecasting of billing for each region
  • Achievement of gross margin goals
  • Completion of all inspection work orders within CMS accrediting organizations' guidelines
  • Completion of all inspection repair/service work orders within CMS accrediting organizations' guidelines
  • General training and onboarding of all Regional Healthcare Operations Managers
• Establish territories for each Regional Healthcare Operations Manager and develop individualized breakout budgets for regions.
• Drive performance and continuous improvement to meet and exceed established KPIs/SLAs.
• identify struggling regions and collaborate with Regional Healthcare Operations Managers to establish streamlined processes to meet KPIs.
• Assist Director of Healthcare Solutions and Regional Sales Managers in preparing regional or national RFP pricing.
• Guide Regional Healthcare Operations Managers through any issues.
• Monitor and engage with top Healthcare Clients regularly.
• Educate District Service Managers, District Managers, District Ops/Insp Managers, inspectors, and technicians on The Joint Commission (TJC), DNV-GL
• Healthcare, HFAP, CARF, UCA, and other accrediting organizations to become subject matter experts.
• Collaborate with District Service Managers and District Managers to oversee Healthcare Inspection and Service field personnel, ensuring compliance with healthcare customer expectations and SFNA healthcare SOPs.
• Facilitate Kick-Off meetings and Progress Meetings for Healthcare Accounts, focusing on Healthcare SOPs.
• Work with local Healthcare Engineering and region Service Managers to ensure compliance with required policies for working at Healthcare Facilities, such as background checks and flu shots.
• Ensure inspections are performed within accrediting bodies' timeframe windows to maintain healthcare facilities' compliance.
• Facilitate Internal Kick-Off meetings with local inspection teams to review SFNA policies, discuss best practices, and assign roles.
• Coordinate resource allocation (inspectors and service field personnel) between regions as needed for efficient inspections and service.
• Develop expertise in The Joint Commission (TJC), DNV-GL Healthcare, HFAP, CARF, UCA, and other accrediting organizations.
• Ensure Sales Force Lightning is effectively utilized throughout the region.
• Collaborate closely with Healthcare Customer Service Team Lead and Healthcare Customer Service Representatives.
• Participate actively in Quarterly and Annual Healthcare Division meetings.

QUALIFICATIONS:

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• High School diploma/GED, required.
• Bachelor's degree in business or related field, preferred.

Experience, Knowledge, Skill Requirements:

• Minimum of 5 years of Fire Sprinkler Industry experience, required.
• Administrative experience and knowledge of common business workflow processes.

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees, customers and board or directors.

Systems and Software Skills:

• 5 years of professional computer skills (proficiency in MS Office Suite).

Other Qualifications:

• Valid driver's license with acceptable driving record, required.
• Must be able to comply with SFNC's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
• Up to 20% Travel.

PHYSICAL & WORK ENVIROMENT REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, reach above and below shoulders, stoop, and twist.

Work Environment:

Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

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