IT Applications Analyst

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The Finance and Operations Information Technology Department provides innovative, and responsive technology services to the University's business units in support of the University's mission of teaching, research, and public service. The department strives to provide technology to improve business processes and communication, reduce costs, and increase customer satisfaction.

Hybrid: This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The IT Applications Analyst is a member of the Finance & Operations IT ( FOIT) technical support team. This position is responsible for the development and support of applications used across various campus enterprises including the University Police Department ( UPD), Parking and Transportation (PT), as well as other FOIT supported applications.

Development and Programming:
Develops, tests, and maintains responsive web applications, adhering to FOIT coding standards and version control policies; creates dashboards and reports to present transformed data aligning with customer requirements and enhance user experience; handles data transformation and query developments for applications such as Computer-Aided Dispatch ( CAD), Records Management System ( RMS), and T2 Systems. This position requires proficiency in SQL for creating data-sharing tasks and reviewing complex database structures.

Technical and Customer Support:
Provides customer support and consulting services, participates in vendor engagements, and ensures all documentation is properly maintained in FOIT systems such as the Atlassian suite and Team Dynamix; offers technical knowledge and support across various technical environments and applications.

Project Management:
Works with internal customers, vendors, and other campus departments as a lead on medium to large-scale projects, ensuring tasks are completed on time, within scope, and according to specifications; supports project planning, task prioritization, and resource management in alignment with FOIT project management standards; develops project timelines, tracks deliverables, and provides status reports to ensure progress.

Security:
Understands fundamental software security for enterprise level applications and can implement and maintain secure systems. Implements role-based access control ( RBAC) to ensure that users have the correct permissions to access resources.

Master's and 1-2 years' experience; or Bachelor's and 2-4 years' experience; or will accept a combination of related education and experience in substitution.

Strong analytical and troubleshooting skills, with a focus on quickly and efficiently finding and solving problems. Excellent written and verbal communication skills, with the ability to work collaboratively in a team-oriented environment.

Ability to perform installation, configuration, and maintenance of systems software, including operating systems and other system-level/middleware components, as well as application software as directed. Working knowledge of HTML, CSS, JavaScript, and general application development using . NET/C#.

Progressive to extensive SQL programming skills and knowledge of data analysis tools to optimize query and process performance while maintaining data privacy and security. Demonstrated knowledge of SQL Server database table structures, including normalization, keys, relationships, and functions/stored procedures. Proficiency in SQL to create data-sharing tasks and review complex database structures. Ability to create cross-platform data solutions, user-friendly reports, and dashboards, and to troubleshoot SQL queries and applications. Ability to manage database performance, security, backup, and recovery as needed.

Working to full knowledge of web application development and web technologies, including the integration of applications with public-facing website information, while adhering to FOIT coding standards and version control policies.

Ability to review and analyze user requests, resolve both routine and non-routine problems, and communicate technical issues to non-technical customers. Ability to work with internal and external customers, and vendors, as a lead on medium to large-scale projects, ensuring tasks are completed on time, within scope, and according to specifications.

Basic to working knowledge of project management methodologies.

Familiarity with common web security issues (e.g., XSS, CSRF, SQL Injection) and experience in implementing secure coding practices. Knowledge of secure authentication methods (e.g., OAuth, Two-Factor Authentication (2FA)) and the implementation of role-based access control ( RBAC) to ensure users have the correct permissions to access resources.

Demonstrated experience in large-scale application implementations, management, and support in a multi-organization setting.

Knowledge of parking management-related hardware and software at a university level, such as T2 Systems, Geographic Information Systems ( GIS), License Plate Recognition ( LPR), SKIDATA, and iOS/Android mobile devices or similar systems.

Expertise in scripting languages such as PowerShell and enterprise reporting tools like Microsoft Power BI, and other components of the Microsoft Fabric ecosystem.

Demonstrated proficiency in Extract, Transform, Load ( ETL) processes.

Relevant project management certifications such as Project Management Professional ( PMP), Certified Associate in Project Management ( CAPM), or Certified ScrumMaster ( CSM).

Ability to frequently travel to the UNC-Chapel Hill campus and the Town of Chapel Hill, including frequent pedestrian travel and/or transport of equipment, which requires a valid North Carolina Driver's License. Ability to move equipment weighing up to 50 pounds, manipulating hand tools such as screw drivers, power drills and cutting equipment, and performing tasks on ladders or enclosed spaces, with or without a reasonable accommodation. Maintenance of equipment requires strong motor skills and physical mobility.

Ability to adhere to safety requirements by wearing appropriate personal protective equipment such as safety glasses, hard hats, full-length pants, and closed-toe shoes. Ability to recognize colors and shapes.

Ability to perform work duties within various service call locations including but not limited to construction or renovation zones, hospital premises, chemical and radiation storage facilities, warehouse storage zones, and high-traffic parking areas. Occasional outdoor work or travel in adverse weather conditions may be necessary due to the location and criticality of certain equipment.

Demonstrated ability to identify and avoid hazards that may lead to injury, whether physical, electrical, chemical, biological, or otherwise.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.