Project Manager 2- Seattle, WA

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

• Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
• Building the first fly pack broadcast system transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
• Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis LED Display in Times Square, NY
• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

Founded in 1993, we're a global organization serving local needs with associates worldwide. Learn more at onediversified.com and follow us on LinkedIn and Twitter.

What part will you play?

We are seeking a highly organized and detail-oriented Project Manager to support and drive various programmatic initiatives, product launches, and go-live events. The Project Manager will be responsible for coordinating communication, managing internal and external stakeholders, overseeing targeted feedback programs, and tracking key performance metrics. This role requires strong project management skills, excellent communication abilities, and a strategic mindset to enhance program efficiency and stakeholder engagement.

What will you be doing?

As the primary interface to the client, the project manager develops a strong long-term relationship. Project Manager manages the client relationship, including expectations, communications and satisfaction. Other responsibilities include but are not limited to:

1. Support Go Live Events (25 events over 2025)

• Provide day-of support for each event (remote or in-person)
• Support pre-/post-event coordination needs

1. Update communication assets when new features are released (e.g. 2D calls, presentation mode)

• Coordinate with UXD + UX Writing to update language and any design component(s)

1. Communicate all programmatic updates

• Send emails to users as necessary
• Keep the internal user website updated

1. Manage Solution room calendars

• Investigate and resolve issues when they appear
• Send updates to Solution team to triage + Solution users

1. Refine and customize communication assets for new audiences

• Update communication assets including emails, help site, and signage for internal/external Program
• Update communication assets including emails, help site, and signage for internal/external Program
• Align learnings with stakeholders to develop playbook

1. Track status of the program + own reporting program update (user engagement)

• Monitor weekly usage stats across stations
• Monitor user satisfaction and report issues when appropriate
• Gather updates on user growth from stakeholders (e.g. events)
• Share weekly update at the EAP Program review

1. Manage targeted feedback program (assumes biweekly targeted feedback sessions)

• Identify relevant feature releases
• Send out participant requests
• Manage and update session schedule (send reminders)
• Follow up with participants and submit incentives

1. Support Trusted Tester Program (if the team needs to test new experiences with limited audience)

• Send out participant requests
• Manage chat channel (e.g. send reminders to participate, answer questions)
• Follow up with participants and submit incentives

1. Support External Partner/Trials Program(s)

• External Partner Trials
• Bank Branch Exploration / Trial
• University Recruiting Exploration / Trial

1. Support programs for increasing Solution usage

• Facilitate Solution ambassador program across all Solution locations
• Support program which randomly pairs users for 15-minute calls in Solution (if needed)

1. Lead Go Live Events

• Attend Go Live Events
• Recruit Solutioners to volunteer to attend the event
• Manage waitwhile app for smooth event management
• Potentially: own all comms (email, moma card, digital signage, event signage)

1. Monitor the user signup sheet

• Add new users to the group
• Manage NDAs

1. Monitor the Community console

• Respond to user questions and issues
• Reach out to individual users (e.g. haven't used Solution, reported an issue)

1. Collaborate with user groups in Sequoia sites
2. Support hardware and software development research for Sequoia

• Book devices and coordinate hardware/software needs
• Facilitate participant recruitment and scheduling
• Submit incentives

What do we require from you?

Education/Certifications:

• A PMP certification from the Project Management Institute is desired.
• AVIXA CTS certification
• Other relevant certifications may be required or preferred based on the technology focus of the position.

Required/Desired Knowledge, Experience and Skills:

• A minimum of 3 years of experience as a project manager in commercial construction trades and settings is required. Familiarity with audio/video systems installations. Knowledgeable of low voltage electrical projects. Strong verbal and written communication skills. Supervisory and people skills. The Project Manager shall have the ability and skills to diagnose and resolve complex technical, political and people related problems.

A project manager typically has these base skills.

• Has a high level of both written and verbal communication skills.
• Focused on clients and able to understand how they can use technology from Diversified to meet their business needs.
• Approachable; works well on teams. Is a natural leader.
• Delegates effectively.
• Good at setting and managing people's expectations.
• Personally organized, manages time well, and sets clear priorities. Sets an example for preparation, punctuality, and professional appearance.
• Excellent at planning.
• Forecasts and manages risks.
• Problem solver who can remain effective in tense situations.

To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/or email us at careers@onediversified.com.

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at careers@onediversified.com.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

• Seattle, WA, USA