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User Support Specialist (Intelligence Data Discovery and Tradecraft) - TS/SCI

Xcelerate Solutions
remote work
United States, Maryland, Bethesda
Mar 13, 2025
Description User Support Specialist (Intelligence Data Discovery and Tradecraft) - TS/SCI Xcelerate Solutions is seeking a User Support Specialist, who will be designing, developing, deploying, and operating a DoD-wide Tasking, Collection, Processing, Exploitation, and Dissemination (TCPED) workflow management platform for Open-Source Intelligence (OSINT). As aUser Support Specialiston our team, you will play a critical role in ensuring the platform is built to maximize mission outcomes, is user-friendly, and adheres to IC standards, policies, and practices. We integrate off the shelf and new development efforts to sustain and enhance existing architecture and by leveraging cloud-based computing, artificial intelligence (Al), machine learning (ML) and cross-domain transfer systems to provide cutting edge requirements management, task coordination, data exploitation, enrichment, triage, and analytics capabilities to Defense and Intelligence Community members. Our program advances the state of the art in mission-focused big data analytics tools and micro-service development spanning the breadth of Agile sprints to multiyear research and development cycles. While the work is primarily conducted on-site at our client location in Bethesda, MD, we offer a flexible schedule and, occasionally, some tasks may be performed remotely. Percentage of remote work will vary based on client requirements/deliverables. As the team's User Support Specialist, you will provide DTP software familiarization and discovery tradecraft to enable Intelligence Community (IC) users to search for and retrieve relevant data to support intelligence analysis and operations. To do this successfully you will proactively collaborate with DTP team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches. This is a great position for a current or former intelligence analyst or intelligence instructor that is driven to 1) help others, 2) develop tradecraft, 3) solve problems, 4) and is enthusiastic, friendly, and enjoys working with people. Come join our award-winning organization and work with the most talented and brightest minds in the GovCon industry. Responsibilities: Becoming a DTP power user to support the discovery of critical intelligence insights. Providing subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement. Building professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products. Identifying and pursuing opportunities to increase user adoption of the DTP software and relevant data. Creating DTP training and familiarization material to support Users. Documenting and communicating user requirements to DTP development teams. Collecting and analyzing metrics to refine user engagements and improve data discovery. Minimum Requirements An active TS/SCI clearance with the ability to obtain a Polygraph. A Bachelor's Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst. Directly related experience as a military intelligence analyst may be considered in lieu of Bachelor's Degree. Experience working with Intelligence Community and Law Enforcement Agencies. Experience with creating user guides and training end users for software platforms. The ability to perform well in a dynamic, fast-paced environment. Toenjoy and excel at solving complex problemsto support real-world National Security missions. To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions. To be self-motivated, creative, and organized. The ability to clarify and accomplish tasks on time, under limited supervision. The ability to exercise good professional judgement that results in building relationships and negating or resolving problems. Excellent written and verbal communication skills. Preferred Qualifications Experience providing technical training for IC tools or technologies. Experience using Elasticsearch/Kibana or data visualization software (Tableau, ArcGIS, Analyst Notebook). Data analytics experience. Experience engaging with Senior Executive Service civilians and equivalent Military ranks. Experience working in Russia, China, Iran, and North Korea issues. High proficiency withMicrosoft Officeproducts, SharePoint, Atlassian Products (Jira and confluence). About Xcelerate Solutions Founded in 2009 and headquartered in McLean, VA, Xcelerate Solutions (www.xceleratesolutions.com) is one of America's fastest growing companies, being named to the Inc. 5000 List in both 2014 and 2015.With an ISO 9001 certified quality management system, an ISO 27001 certified information security management system, and delivery processes assessed at CMMI Level 3,Xcelerateis committed to service delivery excellence. Our ability to integrate security solutions, business processes, enterprise technology, and project management enables us to deliver solutions that solve problems and accelerate results for our clients.Xcelerate' sculture is defined by our diversified workforce of dynamic and versatile professionals, supported with growth and development opportunities that contribute to their continued success.This strong commitment to our employees has been recognized by our inclusion on theWashington Business Journal's "50 Best Places to Work" list. XcelerateSolutions is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, orotherprotected characteristic. In accordance with EO 13665 Final Rule,XcelerateSolutions will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Pay Transparency Notice:XcelerateSolutions will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Applicants selected must be able to possess and maintain a government clearance as required for access to classified information.