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Tour Concessionaire | City Cruises Baltimore

Hornblower Cruises and Events
United States, Maryland, Baltimore
575 South Charles Street (Show on map)
Mar 13, 2025
Description City Cruises is seeking a Tour Concessionaire for our operation in Baltimore, MD. About Us: City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. About You: This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. About the Opportunity: The successful concessionaire will facilitate an unforgettable sight-seeing experience for their guests, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and comparative beverage & food sales. Essential Duties & Responsibilities: Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system Accurately follow recipes for all beverages; must have thorough knowledge of all beverage offerings and prices Engage guests in friendly conversation while underway, volunteering information on sights, and suggesting items from beverage and concession men. Set up and break down concession stations - stock and restock station according to prescribed par specifications, clean stations thoroughly in accordance with standard operating procedures Accurately charge guests for onboard purchases; enter order into the point-of-sale system, collect payment and return all change Maintain the cleanliness and safety of all common areas and service stations Be prepared to begin work at scheduled time Maintain uniform and personal grooming in compliance with appearance standards Other duties as assigned by the manager or supervisor on duty Requirements & Qualifications: High School Diploma (or GED or High School Equivalence Certificate) required At least one (1) year of previous bartending experience required Energetic and enthusiastic personality essential Must be able to effectively understand and convey written and verbal information to guests and coworkers Must have comprehensive knowledge of beverage recipes Basic computer skills are required Must possess a service orientation - actively looking for ways to help others Will work for extended periods of time without sitting Required to lift heavy items such as liquor boxes and ice bins up and down stairs Responsible for bar till; proper cash handling is required Will be required to be available for work on all major holidays Must meet state age requirements The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, the Company participates in the E-Verify program in certain locations.