Loss Mitigation Specialist - Lincoln, NE

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Loss Mitigation Specialist will be responsible for in-depth research and analysis of high-risk or delinquent accounts and populations to identify opportunities to resolve bad debt, coordinate refunds and hardship relief programs, and develop strategic initiatives to minimize losses for the Proceed Finance program. The Loss Mitigation Specialist will work closely with leadership, agency management, and strategic partners to ensure all collections and recovery opportunities are identified and capitalized upon to minimize losses to the portfolio.

This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm, Monday to Friday. It may be necessary, given the business need, to work occasional overtime. Our office is located at 425 Fallbrook Boulevard, Lincoln, NE 68521.

We offer weeks of on-the-job training. The hours of the training will be based on scheduled or will be discussed on your first day of employment.

Primary Responsibilities

• Research high-risk populations of accounts and collaborate with partners to take action to contact and resolve delinquencies
• Assist in direct communication with providers and borrowers through phone and digital channels
• Research pending complaints and refund cases and coordinate with stakeholders to expedite them to resolution
• Assist in the oversight and support of the collections and recovery processes
• Develop and maintain processes for monitoring, evaluating, and enhancing the collections agency and strategy performance
• Collaborate with leadership to develop, drive, and implement collections continuous improvement initiatives
• Perform other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in
your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma/GED
• Must be 18 years of age or older
• 1+ year of experience working in either consumer compliance or customer service roles, preferably in the financial services industry or related field
• 1+ year of experience supporting, partnering and interacting with internal and external business clients
• Ability to work any shift between the hours of 8:00 am - 5:00 pm

Preferrred Qualifications:

• Ability to navigate and leverage CRM systems (preferably Zoho) to research accounts
• Proficiency using Microsoft Office suite (Excel, Word, PowerPoint, Outlook, OneNote) or related software
• Knowledge of the financial services industry preferred

Soft Skills:

• Strong analytical, investigative, and problem-solving skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to meet service levels to maintain quality standards
• Excellent interpersonal skills
• Ability to work in a fast-paced environment

Physical and Work Environment:

• Work is performed in a standard office setting; hybrid/remote capability
• The noise level in the work environment is usually quiet

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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