Billing Specialist

Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.

SUMMARY

The Billing Specialist is responsible for executing billing operations in support of our Australian business unit, ensuring timely and accurate invoicing, resolving discrepancies, and supporting revenue recognition in a high-volume, fast-paced environment. This role requires strong analytical skills, attention to detail, and the ability to collaborate effectively across departments. While this position is based in the U.S., it will primarily support the operations of our Australian business unit. While the working hours will generally align with U.S. time zones, the Billing Specialist must be available for periodic meetings with Australian counterparts, which may require occasional late-night availability. This position is located in Lehi, UT and will be a hybrid role, 3 days in the office, 2 days remote.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process and review a high volume of invoices and credit adjustments per month
• Attend and contribute to meetings in Australian time zone and assist in project coordination to improve billing operations and efficiency.
• Perform data entry and validation to ensure accuracy and completeness of billing records, proactively identifying and resolving discrepancies.
• Execute month-end closing processes, reconciling data across multiple systems.
• Collaborate with customers, sales, customer service, account managers, and accountants to ensure accurate subscription billing and proper revenue recognition.
• Utilize a variety of internal and external financial platforms, including Netsuite, Onsite, and Zuora.
• Generate, modify, and issue invoices and credit memos as needed.
• Address customer and internal inquiries via email and phone, providing timely and professional resolutions.
• Manage escalated customer service billing issues with a problem-solving mindset, ensuring a swift and effective resolution through cross-department collaboration.
• Contribute to meetings and assist in project coordination to improve billing operations and efficiency.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• Minimum of 3 years of experience in billing, accounting, AP, or related financial operations.
• Exceptional attention to detail, accuracy, and ability to identify errors and exceptions.
• Ability to work independently with urgency and efficiency in a fast-paced setting.
• Strong written and verbal communication skills, with the ability to interact effectively across departments, including explaining complex billing scenarios and resolving disputes.
• Proficiency in Excel, Word, Outlook, and 10-key operations, with a typing speed of 60+ words per minute.
• Prior experience contributing to meetings and collaborating on projects.
• Experience with Netsuite, Zuora, or subscription-based billing systems.
• Solid understanding of basic billing and accounting principles.