Call Center Rep - HIRING ASAP

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Mar 13, 2025
This is an open ended contract with an opportunity to go direct! Job Duties: * Provide superior customer service by answering incoming calls in a timely manner. * Follow established policies and procedures to respond and route calls appropriately. * Gather information to determine customers' needs; apply problem solving skills and resolve the inquiry/request effectively. * Log customer information into a database ensuring data entry is accurate and complete. * Access database per customer request for information; use critical thinking skills to perform research to find a solution for the customer's need and/or concern. * Verify and record demographic data with caller and escalate customer issues as appropriate. * Provide clear and concise written responses to customer and vendor inquiries or escalate to the responsible resource for resolution. * Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations. Shifts: * There are two shifts and all candidates considered must be open to both shifts. * Opening shift - 5:00 AM to 1:30 PM PST OR Closing shift - 10:30 AM to 7:00 PM PST Qualifications: * High School Diploma * Call Center Experience * Strong computer skills * Okay with going onsite Monday-Friday Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe,AZ. Application Deadline This position is anticipated to close on Mar 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.