Customer Service Representative

TEKsystems
$17.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Buffalo
Mar 13, 2025
TEKsystems' client in Buffalo, NY is seeking to hire a Customer Service Representative on a contract to hire basis. Description * Provide quality and efficient customer service to clients * Individuals must achieve monthly call quality performance * Educate clients on products and services * Responsible for utilizing multiple customer databases * Provide technical assistance as required * Work as part of a team * Work with onsite equipment ADMINISTRATION: * Ensure knowledge of products and services * Ensure compliance with policies and procedures * Ensure compliance with Federal/State regulations * Meet productivity standards and complete work in a timely manner * Ensure compliance with scheduling requirements and attendance standards * Maintain client and confidentiality * Meet service level standards * Achieve Contact Center performance standards * Serve as a Contact Center orientation trainer CUSTOMER SERVICE: * Identify and resolve customer problems in an efficient manner * Gather and analyze information skillfully and develop alternative solutions * Manage difficult or emotional customer situations * Respond promptly to customer needs * Respond to requests and meet commitments * Speak clearly and persuasively in positive or negative situations * Educate clients on the benefits of products/services * Approach others in a tactful manner and reacting well under pressure * Demonstrate accuracy and thoroughness * Look for ways to improve and promote quality * Demonstrate excellent listening and interpretative skills * Demonstrate the ability to establish collaborative customer relationships in a fast paced environment * Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of established call policies and procedures and scripts Skills customer service, computer skills, administration, call center, Support, Customer support Additional Skills & Qualifications Customer Service Banking Computer skills Experience Level Entry Level If you feel you are qualified for this position, please submit your resume and a recruiter will reach out! Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Buffalo,NY. Application Deadline This position is anticipated to close on Mar 26, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.